What are the responsibilities and job description for the Service Dispatcher position at Bambarger Wrecker Service Inc?
Company Description Bambarger Wrecker Service Inc is a transportation and towing company based in Tuscaloosa, AL, serving customers across the surrounding region. The company operates within the broader transportation, trucking, and railroad industry, providing dependable roadside assistance and vehicle recovery services. Known for timely response and professional service, Bambarger Wrecker Service Inc supports both individual drivers and commercial clients. Team members work in a fast-paced environment where safety, clear communication, and customer care are essential. The company values reliability, accountability, and strong community relationships.
Role Description The Service Dispatcher is responsible for coordinating towing and roadside assistance calls, assigning jobs to drivers, and monitoring service progress throughout each shift. This full-time, on-site role in Tuscaloosa, AL involves answering inbound calls, gathering key information from customers, and entering accurate details into dispatch systems. The Service Dispatcher communicates with drivers by phone or radio, provides directions and job updates, and adjusts schedules as needed to meet service demands. Daily tasks include prioritizing emergencies, maintaining logs of calls and completed jobs, and ensuring customers receive timely updates and clear expectations. The role also includes supporting customer service by resolving basic issues, escalating complex concerns, and collaborating with management to improve dispatch efficiency and customer satisfaction.
Qualifications
- Strong customer service and customer satisfaction skills, with the ability to remain professional and calm under pressure.
- Proficient phone etiquette and communication skills for interacting with customers, drivers, and team members.
- Experience with dispatching or scheduling in transportation, towing, or a related field, or a strong interest in learning dispatch operations.
- Ability to use computer-based dispatch software, GPS tools, and basic office applications; strong attention to detail and data accuracy.
- Reliable, punctual, and able to work in a fast-paced environment that may include evenings, weekends, or holidays as needed.
- Knowledge of local Tuscaloosa area routes and basic transportation terminology is helpful.
- High school diploma or equivalent; prior experience in logistics, call centers, or transportation services is a plus.