What are the responsibilities and job description for the Treatment Coordinator position at BAM Dental Group?
Treatment Coordinator
Exceptional Dental
Kenner, Louisiana
Exceptional Dental is looking for a professional, positive team member to join our front desk team! This person will work with patients to ensure they have the smoothest possible experience scheduling, understanding, and financing dental treatments.
Exceptional Dental offers competitive pay and great benefits including:
- Group health insurance
- Paid time off and holidays
- Free life insurance
- 401k Plan
- Monthly bonus potential
Why Join the Exceptional Dental Team?
- Potential for Growth– As the company continually expands, opportunities for leadership and growth are abundant.
- Full Benefit Options- Employees have access to a full range of benefits for you and your family.
- Latest Technology and Systems- Offices are equipped with modern dental software and tools to ensure our staff can perform to their fullest.
- Mentorship and Training- Our team of experienced leaders are focused on promoting individual growth and interests through mentorship and training opportunities.
- Focus on Patient Care– The heart of all we do lies in providing the best care to our patients and making a positive impact on the daily lives of others.
Essential Responsibilities:
- Retrieve messages and e-mails regarding treatment and new appointment and act upon them
- Monitor schedule and patients who are waiting in reception area; notify appropriate staff of patient arrival and when there has been a delay in patient seating for appointment. (Back-up to Greeter)
- Check patient records and provide with appropriate and necessary forms upon arrival (i.e. medical history, HIPAA consent, contact information, IV and oral sedation forms etc.)
- Schedule appointments in consideration of production and capacity
- Set up appointments with specialists when indicated; coordinate with specialists office, send x-rays, explanatory letter and provide a referral card/pamphlet for specialist to patient
- Present financing options and make necessary arrangements
- Prepare End-of-Day routine, including: (a) reconciling production and collection (b)preparing and making bank deposits
- Make courtesy calls for treatment follow-up (post-op calls, when necessary)
Success Factors
- Good interpersonal skills to maintain positive rapport with patients, dentists, other staff members and community
- Effective verbal skills to communicate clearly and professionally with patients and staff
- Professional personal presentation
Education and Experience
- Highschool diploma
- Prior experience in a dental office preferred
- Computer literacy
Working Conditions/Physical Requirements:
- Sitting 75%
- Standing/walking 25%
- Moderate noise levels from dental and other Lab equipment.
- Exceptional hand dexterity and typing skills to work with standard software programs provided.
- Frequent client and interoffice personnel interaction and phone interaction
- Near Vision - The ability to see details at close range (within a few feet of the observer) as required for computer software programs.
Salary : $14 - $22