Vice President Operations

The VP of Operations assists the President & CEO in developing and implementing the Strategic Plan, and in developing strategies to ensure successful completion of goals. This position provides leadership and day-to-day management and oversight of the facilities department, medical records, and pharmacy services. Negotiates contracts related to administrative services and real estate lease agreements. Provides administrative oversight for new real estate acquisitions, building upgrades, and modifications. Solidifies and reinforces constructive and professional relationships with organizations, companies, municipalities, etc., with which the organization partners and/or sub-contracts for the provision of quality health care services. Ensures compliance with federal, state, and local regulatory agencies as well as licensing agencies and regulatory bodies.

ESSENTIAL JOB FUNCTIONS:

• Responsible for health center development, implementation, and facilitation.
• Responsible for ensuring program and corporate compliance with primary health care policies and procedures, as well as with those external regulatory bodies such as HCFA, FQHC, HIPAA, OSHA, and other professional review and standards boards.
• Participates in the development of long-range strategic plans, governance structure, and objectives for practice management, and in conjunction with the President & CEO and management team, participates in the development and implementation of the mission, vision, and values of the organization, including high-quality, patient-focused health care.
• Ensure staff compliance with the adopted health care plan as it relates to the stated objectives (problems/needs), the organization’s clinical goals, and the method of achieving the benchmarks listed.
• In conjunction with the President & CEO and relevant executive team members, responsible for the development of the plan of operations and coordinating corresponding budgets reflecting the volume, revenues, expenses, staffing, and capital needs of the organization.
• Presents, facilitates, and leads assigned process improvement events using methods of culture[1], appropriate team building, team energizing, data gathering and analysis, problem solving, and project management.
• Assists the President & CEO with facility expansion and property acquisitions/transactions, as well as service mergers
• Ensures responsible spending practices, helps develop budgets, and assures that tracking and inventory of supplies and equipment purchases for the area are within budget.
• Analyzes, recommends, and supports practices seeking to improve performance on quality measures to engage in work redesign, changes in organization systems, policies, and procedures, and quality improvement processes within the organization.
• Provides event follow-up to monitor the progress of planned improvement implementation to assure timely action, appropriate management support, and achievement of expected benefits.
• Uses appropriate measurement, analysis, and evaluation methods to accurately identify and document process improvements.
• Coordinates with related departments and functions to assure appropriate information flow and an understanding of overall process improvement direction.
• Work side by side with executives in developing transformational strategies in the adoption of process improvement and guide staff in the implementation and execution of process improvement tools and methods.
• May assist the President & CEO in oversight of community outreach programs and may represent the organization as a member on community outreach committees/groups within the community.
• Provides day-to-day oversight and resolves problems related to the utilization of facilities, equipment, and supplies for the organization. Evaluates flow and space planning as related to ingress/egress, physical layout for optimal patient care, patient care areas, employee work areas, etc., for the Centers, Pharmacy, and Administrative building.
• Provides oversight and direction to the Pharmacy department, ensuring regulatory compliance and development of strategies to increase pharmacy services.
• Provides direct supervision to the Medical Records department with attention to service improvement and streamlining of services where possible.
• Evaluates, develops, and implements new procedures, policies, protocols, standards, and special programs for improving operations.
• Manages the Center's physical resources, monitoring for an efficient, cost-effective, safe environment, recommending, and implementing updates or changes.
• Works closely with the President & CEO, CFO, and CMO to manage the budget process, develop financial plans, and provide fiscal oversight and monitoring of the health center operations.
• Develops, recommends, and prepares specifications for capital expenditures, projects, and proposals as requested by the President & CEO.
• Attends and actively participates in meetings of the senior leadership team.
• Manages special projects as assigned by the President & CEO.
• Participate in staff, management, and provider meetings, as necessary.

REQUIREMENTS

Education:

• Master’s degree in Business Administration, Healthcare Management, or related field.

Experience:

• Five years of experience in a VP of Operations role, or closely related positions, with a minimum of three years
• years in a leadership role in a medical facility or Health Center.
• Prior experience in a leadership role in an FQHC.

Supervisory Responsibilities:

• Supervises managers and staff

Supervision received from:

• Receives direct supervision from the President & CEO

SUMMARY

Baltimore Medical System (BMS) is a community-based, nonprofit organization that provides quality primary/outpatient care services in the Greater Baltimore area. BMS is the largest FQHC in Maryland, and we offer a variety of comprehensive primary and behavioral health services through five (5) community health centers and eight (8) school-based health centers. We have a competitive salary based on experience and generous benefits (single and family) for employees working 30 or more hours per week that include medical, dental, vision, 403(b) retirement plan, paid time off, paid holidays, tuition assistance, and more!