What are the responsibilities and job description for the Referral Coordinator position at BALTIMORE MEDICAL SYSTEM, INC?
Do you love Baltimore? Do you want to do meaningful work for a company that serves your community? Do you want to be off evenings and holidays but still earn a fair and competitive wage? Look no further because BMS is your dream come true!
The Referral Coordinator role is essential in the management of the patient referral process and is a liaison between the clinician, referring specialist, and the patient. The Referral Coordinator must simultaneously maintain an efficient referral system, assist patients and clinicians on an individual basis and manage referrals on a systems level by monitoring referral reports and tracking referrals until close out.
Referral Coordinators must have knowledge of the three factors by which all referrals are governed: payers and the their insurance rules; providers and network participation, and primary care providers and their referring instructions. Frequent communication outside of the work group is required to resolve disagreements, reach agreements and clarify issues/processes. Responsibility exists to ensure that internal customers are satisfied with service. Communicates with external contacts frequently and is responsible to ensure ongoing service.