What are the responsibilities and job description for the Lead Service Representative - BMS @ Saint Agnes position at BALTIMORE MEDICAL SYSTEM, INC?
The Service Representative, Lead is part of a cross-trained team that performs the following processes necessary for efficient operational function of a health center: pre-registration, registration, appointment confirmation, enrollment, scheduling, rescheduling, insurance verification and, panel management. Performs medical record tasking such as record requests, printing immunization records, copies of referrals, lab slips, etc. Assists patients by sending messages through EHR to providers and clinical staff. The position is responsible for greeting customers and providing quality customer service in person and on the telephone. Receives co-payments and post payments for back balances to patient accounts and gives appropriate receipts to patients.
- Serves as a Lead Service Representative.
- Conducts general and center specific orientations for new staff.
- Provides guidance and oversight to the front desk staff.
- Serves in a leadership role in the scheduling of the Service Reps and arranges for appropriate coverage.
- Acts to diffuse any situations at the front desk, maintaining appropriate customer service and serving as a role model for the other staff