Certified Medical Assistant/Patient Care Associate - BMS @ Saint Agnes

Do you love Baltimore? Do you want to do meaningful work for a company that serves your community? Do you want to be off evenings and holidays but still earn a fair and competitive wage? Look no further because BMS is your dream come true!

Patient Care Associate (PCA) is a certified (or registered) medical assistant and is both clinical and administrative in nature with approximately 60% of time spent on administrative, analytical and/or clerical functions. The PCA is a valued member of the care team who assists medical providers with patient care activities in keeping with the duties of a medical assistant and is also responsible for maintaining records and interacting in a professional, friendly manner with patients, family members, physicians, clinicians, staff, and visitors. The PCA is responsible for training and mentoring new medical assistants and PCAs. This position is also responsible for clinical process improvement and acts as a coordinator and liaison between center leadership, and the care team. The PCA is an active participant on Performance Improvement Teams and works to document, record, monitor and present Performance Improvement efforts and progress. This position is responsible for proactively identifying flow and other center-based issues and making recommendations for resolution of the problem. In addition to the clinical duties, the PCA may be required to fill some Center Service Representative (front desk) responsibilities and may be cross trained to cover other positions when needed.  Frequent communication outside of the work group is required to resolve disagreements, reach agreements and clarify issues/processes. Responsibility exists to ensure that internal customers are satisfied with service. Communicates with external contacts frequently and is responsible to ensure ongoing service.