Residential Specialist Shift Leader (10546)

Residential Specialist- Shift Lead

📍 Baltimore, MD

💰 $19.42-$22.02 Hourly

🕒 Full-Time | Shifts: 7AM-3PM and 3PM-11PM | Monday-Friday

Help Clients Begin Their Path to Recovery.

Be the steady support clients need during treatment — guiding them through assessment, counseling, and care planning with compassion and clinical expertise.

About Us

Baltimore Crisis Response, Inc. (BCRI) is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve led the way in behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges.

The Opportunity

We are seeking a Residential Shift Lead to support daily operations of our residential program and provide on-shift leadership to direct care staff. This role helps ensure a safe, structured, and supportive environment for residents while maintaining program standards and compliance.

The Shift Lead will assist with staff support, documentation, training guidance, and incident response as needed. This is a great opportunity for an experienced residential professional ready to step into a leadership role and make a positive impact on both residents and staff.

Qualifications

What You’ll Do

• Provide direct care and supervision to residents under care by participating in group supervision and reviewing evaluations, assessments, treatment plans, and progress notes
• Understand and respond to the unique needs, strengths, preferences, and goals of residents
• Support onboarding, mentoring, and initial and annual training of new staff members and program volunteers
• Assist with the direction of Residential Services operations, including facilitating documentation transitions to other health settings and departure against medical advice (AMA)
• Monitor and document resident health and safety while under care, including internal and external incidents such as common room issues, restrooms, bedrooms, cafeteria areas, therapeutic space management, and outdoor areas
• Model appropriate interactions and encourage resident participation in therapeutic activities and individual/group living settings
• Deliver universal precautions and health protocols, maintaining a clean and healthy environment for care through sanitation activities
• Assist residents with activities of daily living, including but not limited to trash removal, wiping frequently touched surfaces, body care areas, laundry, cleaning of dishware/utensils, and common spaces
• Use company vehicles, as approved and assigned, to provide transportation for residents entering, receiving, or discharged from care
• Maintain and serve meals and food items following health and safety protocols and dietary requirements
• Monitor and assist with daily living activities as assigned
• Serve as a liaison as assigned and assist with internal and external stakeholder coordination, care partners, and visitors
• Demonstrate adherence to company policies, expectations, and behavioral competencies, both explicit and implicit
• Perform all tasks, projects, and other duties as assigned and authorized by Human Resources and Residential Services leadership
  
  

Qualifications

Qualifications & Other Details

Education:

• High School Diploma or GED required
  
  

Experience:

• Minimum of 1–2 years of experience working in a residential, behavioral health, human services, or supportive care setting
  
  

Why Join BCRI

💡 Make a direct impact in clients’ recovery journey.

🏥 Medical, Dental, and Vision Insurance.

💼 403(b) Retirement Plan.

🌴 Generous PTO – Vacation, Sick, Personal, and Holidays.

📚 Tuition Reimbursement & Professional Development Support.

💙 Be part of an innovative, mission-driven team transforming behavioral health care.