What are the responsibilities and job description for the Program DIrector (10956) position at Baltimore Crisis Response, Inc.?
Program Director – Substance Use Urgent Care Center
📍 Baltimore, Maryland
💰 $100,000 – $120,000 Salaried
🕒 Full-Time | Monday–Friday | 8:00 AM – 6:00 PM (flexible) | 24/7 On-Call Responsibility
✈️ Travel: Up to 25%
Reports To: Chief Program Officer
Leading Access to Care. Driving Crisis Response. Transforming Recovery Pathways.
About Us
Baltimore Crisis Response, Inc. (BCRI) is a nationally recognized nonprofit and Baltimore’s only comprehensive behavioral health crisis response system. Since 1992, BCRI has delivered timely, community-based services for individuals experiencing mental health and substance use crises.
Our continuum of care includes crisis hotline services, mobile crisis teams, residential programs, detoxification, and community-based supports—serving as a lifeline for individuals and families across Baltimore City.
Program Overview
BCRI’s Substance Use Urgent Care Center provides 24/7, walk-in access to care for individuals experiencing substance use and behavioral health crises. Services include screening, clinical assessment, stabilization, medication support, and connection to ongoing treatment and recovery services.
Using a trauma-informed, harm reduction, and person-centered approach, the program serves as a critical entry point into Baltimore’s behavioral health system, working closely with hospitals, EMS, law enforcement, and community providers to ensure timely intervention and continuity of care.
The Opportunity
BCRI is seeking a dynamic and mission-driven Program Director to lead the Substance Use Urgent Care Center.
This role provides strategic oversight, operational leadership, and staff supervision for a high-impact, 24/7 program serving individuals in crisis. The Program Director will shape program development, ensure clinical and operational excellence, and strengthen partnerships across the behavioral health system.
This is an opportunity to lead a transformative model of care that expands access, reduces overdose risk, and improves recovery outcomes across Baltimore City.
What You’ll Do
Leadership & Supervision
Qualifications
Education
🏥 Medical, Dental, Vision Insurance
🛡 Life Insurance & LTD
💼 403(b) Retirement Plan
🌴 Vacation, Sick, Personal & Holiday Leave
💙 Lead a groundbreaking program improving access to substance use care
📈 Opportunity to shape a high-impact, citywide initiative
Make a Difference in Baltimore City
This role is more than program management—it’s leading a system of care that saves lives and builds pathways to recovery.
👉 Apply today to join the BCRI team.
📍 Baltimore, Maryland
💰 $100,000 – $120,000 Salaried
🕒 Full-Time | Monday–Friday | 8:00 AM – 6:00 PM (flexible) | 24/7 On-Call Responsibility
✈️ Travel: Up to 25%
Reports To: Chief Program Officer
Leading Access to Care. Driving Crisis Response. Transforming Recovery Pathways.
About Us
Baltimore Crisis Response, Inc. (BCRI) is a nationally recognized nonprofit and Baltimore’s only comprehensive behavioral health crisis response system. Since 1992, BCRI has delivered timely, community-based services for individuals experiencing mental health and substance use crises.
Our continuum of care includes crisis hotline services, mobile crisis teams, residential programs, detoxification, and community-based supports—serving as a lifeline for individuals and families across Baltimore City.
Program Overview
BCRI’s Substance Use Urgent Care Center provides 24/7, walk-in access to care for individuals experiencing substance use and behavioral health crises. Services include screening, clinical assessment, stabilization, medication support, and connection to ongoing treatment and recovery services.
Using a trauma-informed, harm reduction, and person-centered approach, the program serves as a critical entry point into Baltimore’s behavioral health system, working closely with hospitals, EMS, law enforcement, and community providers to ensure timely intervention and continuity of care.
The Opportunity
BCRI is seeking a dynamic and mission-driven Program Director to lead the Substance Use Urgent Care Center.
This role provides strategic oversight, operational leadership, and staff supervision for a high-impact, 24/7 program serving individuals in crisis. The Program Director will shape program development, ensure clinical and operational excellence, and strengthen partnerships across the behavioral health system.
This is an opportunity to lead a transformative model of care that expands access, reduces overdose risk, and improves recovery outcomes across Baltimore City.
What You’ll Do
Leadership & Supervision
- Supervise and mentor clinical supervisors, nursing staff, peer support staff, and multidisciplinary team members
- Ensure clear roles, expectations, and accountability through training, supervision, and performance management
- Promote a trauma-informed, harm reduction, and recovery-oriented culture of care
- Partner with medical leadership to ensure high-quality clinical services
- Oversee day-to-day operations of a 24/7 urgent care model for substance use crises
- Ensure delivery of services including screening, assessment, stabilization, MAT linkage, and referrals
- Develop and implement policies to ensure quality, compliance, and operational efficiency
- Use data and feedback to continuously improve program performance
- Build and maintain partnerships with hospitals, EMS, law enforcement, and community providers
- Serve as a liaison across Baltimore’s behavioral health system
- Represent the program in community forums, interagency meetings, and public health initiatives
- Promote awareness of urgent care services as a diversion and early intervention resource
- Monitor program metrics (admissions, referrals, outcomes) to drive decision-making
- Ensure compliance with all regulatory, licensing, and funding requirements
- Provide accurate and timely reporting to leadership and stakeholders
- Manage program budgets, contracts, and funding streams in collaboration with finance and grants teams
- Oversee staffing models and resource allocation to support efficient 24/7 operations
- Support grant development and sustainability efforts
- Lead response to clinical and operational emergencies, including overdose and behavioral health crises
- Ensure implementation of safety protocols and incident review processes
- Coordinate with medical staff and emergency responders during critical incidents
Qualifications
Education
- Master’s degree in Psychology, Social Work, Human Services, or related field required
- Additional advanced degrees (MBA, MPA, Nonprofit Management, or clinical credentials) preferred
- Licensed in Maryland (LCSW-C, LCPC, CRNP, or MD)
- Supervisory credential preferred
- Minimum 3 years of leadership experience managing human service or behavioral health programs
- Experience supporting nonprofit operations and managing contracts
- Experience in crisis services, substance use treatment, or urgent care settings strongly preferred
- Strong knowledge of behavioral health systems, regulations, and accreditation standards
- Expertise in program management, quality improvement, and stakeholder engagement
- Excellent leadership, communication, and organizational skills
- Ability to manage complex operations in a fast-paced, 24/7 environment
🏥 Medical, Dental, Vision Insurance
🛡 Life Insurance & LTD
💼 403(b) Retirement Plan
🌴 Vacation, Sick, Personal & Holiday Leave
💙 Lead a groundbreaking program improving access to substance use care
📈 Opportunity to shape a high-impact, citywide initiative
Make a Difference in Baltimore City
This role is more than program management—it’s leading a system of care that saves lives and builds pathways to recovery.
👉 Apply today to join the BCRI team.
Salary : $100,000 - $120,000