Senior Director of Mobile Response Services (8309)

Senior Director of Mobile Services Baltimore, Maryland $100,000- 120,000 Salaried Full-Time | Shift: Day Shift | Monday- Friday

Being the Leader Communities Need in Moments of Crisis.

About Us

Baltimore Crisis Response, Inc. (BCRI) is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve been at the forefront of behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges.

The Opportunity

We are seeking a Senior Director of Mobile Response Services to lead Baltimore Crisis Response, Inc.’s mobile crisis intervention programs. In this role, you’ll provide strategic direction, oversee daily operations, and ensure high-quality, compassionate crisis care across the community.

You’ll collaborate with partners, guide a multidisciplinary team, and use data-driven strategies to enhance service delivery and outcomes. This is more than a leadership role — it’s an opportunity to strengthen Baltimore’s behavioral health system and make a meaningful impact in the lives of those experiencing crisis.

What You’ll Do

• Lead the development and implementation of mobile crisis response strategies to improve service delivery and outcomes.
• Oversee the daily operations of the mobile response teams, ensuring adherence to best practices and regulatory requirements.
• Collaborate with community partners, healthcare providers, and stakeholders to enhance service coordination and integration.
• Develop and manage the budget for mobile response services, ensuring efficient allocation of resources.
• Implement and monitor quality assurance measures to evaluate the effectiveness of services and identify areas for improvement.
• Recruit, train, and supervise a team of crisis response professionals, fostering a culture of excellence and continuous learning.
• Analyze data and trends to inform decision-making and strategic planning for mobile response services.
• Advocate for the needs of individuals in crisis, promoting awareness and understanding of mental health issues within the community.
• Ensure compliance with all relevant laws, regulations, and organizational policies.
• Represent Baltimore Crisis Response Inc at community events, conferences, and meetings to promote the mission and services of the organization.

Qualifications

• Master’s degree in social work, Psychology, Public Health, or a related field is required. A Doctorate degree is preferred.

Required Experience

• A minimum of 10 years of experience in mental health or crisis intervention services, with at least 5 years in a leadership or senior management role.
• Proven track record of developing and implementing mobile response strategies and programs.
• Experience working with diverse populations and understanding the unique challenges faced by urban communities.
• Demonstrated experience in managing budgets and financial planning for large-scale programs.

Required Skills and Abilities

• Strong leadership and team management skills, with the ability to inspire and motivate a multidisciplinary team.
• Excellent communication and interpersonal skills, capable of building relationships with stakeholders, community partners, and government agencies.
• Ability to analyze complex situations and develop effective, evidence-based solutions.
• Proficiency in data analysis and performance metrics to evaluate program effectiveness and implement improvements.
• Strong organizational skills with the ability to manage multiple projects simultaneously and meet deadlines.
Familiarity with relevant laws, regulations, and best practices in crisis response and mental health services.

Why Join BCRI Medical, Dental, and Vision Insurance. 403(b) Retirement Plan. Generous PTO – Vacation, Sick, Personal, and Holidays. Tuition Reimbursement & Professional Development Support. Be part of an innovative, impact-driven team shaping the future of crisis care.

Make a Difference. Lead with Compassion.
This is more than a leadership role — it’s a chance to help individuals and families find stability in their most vulnerable moments.

Apply today and become a guiding force for change.