Digital Equity and Virtual Services Manager

This is a full-time position working 40 hours a week. This position may be required to work evenings, Saturdays and Sundays through out the year as a part of the normal work schedule.

Job Summary

Under the general supervision of the Chief Operations Officer, manages the Digital Equity and Virtual Services Department. Determines and implements a technology strategy that ensures that Baltimore County Public Library will be a leader in transforming the community into a digitally equitable place to work, run a business, and acquire education-to live. Determines which emerging and standard technologies are procured for the library system, and for ensuring these technologies are successfully implemented and supported. Provides direction and oversight to the Virtual Services unit, which in turn supports all virtual services and emerging technology training and implementation system-wide. Works collaboratively with key stakeholders in the organization to create training programs for staff and the public that increase technology and digital literacy and proficiency. Acts as primary point of contact for the Library's internal and external information and communication architecture, which are developed and supported in collaboration with the Baltimore County OIT.

• Hires, trains, supervises, coaches/mentors and holds departmental staff members accountable to performance expectations.
• Ensures that the library provides community members with access to the technologies, information, training, and other infrastructure necessary to attain digital equity; provides additional support for digital literacy and the mastery of digital skills.
• Ensures that all library staff have access to and knowledge about how to use the technology-based tools they need to do their jobs.
• Serves as the Library's liaison to the Baltimore County's Office of Information Technology.
• Exercises appropriate authority in enforcing library rules and policies.
• Provides leadership, guidance, and direction to the Digital Equity and Virtual Services department.
• Participates in leadership, administration, special project, and strategic meetings.
• Represents Baltimore County Public Library at external events.
• Establishes and maintains technology and digital equity focused relationships with local and national business leaders, technologists, educators, elected officials, and others to the benefit of the library and community.
• Researches current and emerging library and general technology, technology advancements, and the impact that technology has or potentially can have on library work and in people's lives.
• Works with library, government, and other data to determine technology and digital equity strategies to best meet the needs of the county.
• Develops business case justifications and cost/benefit analysis for technology implementations and communicates them to key stakeholders.
• Prepares and is accountable for annual departmental budget. 
• Is the primary point of contact for developing and maintaining the Library's intranet system and external website; the systems are managed by OIT.
• Oversees the development of digital assets.
• Coordinates system-wide technology projects, such as updates and new tech implementation.

Job Requirements

• Master's Degree in library science, information technology or an associated field with five (5) years of related experience and at least three (3) years of supervisory experience.
• Experience using web design and development tools and creating and managing digital content and multimedia technologies.
• Must have formal training and professional presentation experience.
• Broad knowledge of network operating systems, library software and web platforms, hardware, digital content, and evolving technologies such as extended reality, artificial intelligence, 3D design, etc.

$99,026-starting salary on a 14 step pay scale. Internal applicants starting pay varies based on their current step on the salary scale. We also offer, as appropriate, overtime pay, comp. time, and differential pay.

The Library offers an excellent benefits package that includes pay holidays, 20 vacation days, 15 sick days, and seven personal days per year. In addition the Library also offers health, dental, vision, life, voluntary long-term disability, pension, deferred compensation, an employee assistance program, flex spending, and Commuter Choice parking and transit accounts.