What are the responsibilities and job description for the Dining Operations Manager position at Baltimore Country Club?
Baltimore Country Club is seeking an experienced, service driven Dining Operations Manager to help lead our Food & Beverage team. This role oversees daily dining room operations, supports seasonal outlets, and assists with banquet and event service. The Dining Room Operations Manager supervises and mentors Food & Beverage managers and service staff, ensuring service standards are consistently met while working collaboratively with other departments to deliver exceptional experiences for our Members and Guests. The ideal candidate is a hands-on leader who thrives in a fast-paced hospitality environment and is passionate about outstanding service.
About Baltimore Country Club
Baltimore Country Club was founded in 1898 and it was a success from the start, with 600 members enjoying its 150-acre facility less than five miles from downtown Baltimore. Just one year after opening, the Club gained immediate recognition in the golf world by hosting the fifth United States Open Championship. Today the Club is over 3,300 members strong with two campuses. It is widely recognized as one of the top 50 country clubs in the nation and top 100 in the world. We are all about the simple truth and doing what is right not what is easy.
Responsibilities
- Lead and support Food & Beverage managers and service staff in preparing, executing, and closing a la carte dining and banquet services.
- Manage staff scheduling to ensure appropriate coverage based on reservations and events while controlling labor costs and minimizing overtime.
- Serve as Manager-on-Duty, overseeing service, greeting Members and Guests, and ensuring dining and event standards are met.
- Ensure dining rooms and event spaces are properly set and coordinated with the culinary team for smooth and timely service.
- Act as the primary contact for event hosts during functions, addressing questions and resolving issues as needed.
- Assist with recruiting, onboarding, training, and mentoring Food & Beverage staff and managers while maintaining service and safety training programs.
- Support departmental administration including payroll approval, inventory oversight, reporting, POS reconciliation, and maintaining accurate reservation and management systems.
- Foster strong collaboration with other departments and address Member and Guest feedback to ensure an exceptional club experience.
Qualifications:
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- A full comprehension and seasoned experience in understanding and delivering food & beverage service and the culinary arts.
- Computer literacy in Microsoft office and basic software programs related to reservations and inventory control.
- A full comprehension of food & beverage financials, including budgets and cost of goods and services.
- Advanced knowledge of wines, beers and spirits, sommelier, Cicerone, or other beverage certifications preferred.
- A college degree in hospitality or equivalent degree, certification, or related experience.
- Strong interpersonal skills, be personable and enthusiastic and can effectively work as a leader and team member and communicate effectively both orally and in writing.
Baltimore Country Club offers a quick, mobile-friendly application process. Qualified candidates are encouraged to apply.
Equal Opportunity Employer
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