What are the responsibilities and job description for the Shift Supervisor - Cage Operations position at Bally's?
Why Bally's?
Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.
With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.
SHIFT SUPERVISOR - CAGE OPERATIONS
Role: The Cage Supervisor is responsible for assisting the Cage Manager in overseeing the successful operation of the Cage, as well as providing outstanding guest service to internal and external guests.
Responsibilities:
- Ensure consistent high-quality service to all our team members and guests.
- Supervise all Cage activities during assigned shift.
- Perform vault responsibilities; Perform job duties of Cage Cashier & Vault Cashier as needed.
- Execute monetary transactions for guests.
- Ensure compliance with internal Controls in all transactions and activities.
- Accurately complete necessary paperwork associated with the position.
- Comply with all IRGC rules and regulations, as well as federal, state, and local guidelines.
- Follows Federal, State, and local laws/ regulations in conjunction with property policies, procedures, and Internal Controls.
- Maintain and secure confidential information.
- Ensure customer service standards are met and retained.
Qualifications:
- A high school diploma or GED equivalent is required.
- One year of experience in high-volume cashiering is required; preferably in casino cage cashiering. Gaming experience is preferred.
- Must possess excellent guest service skills to effectively deal with guests.
- Must possess excellent teamwork, interpersonal, customer service, written and verbal communication skills.
- Requires the ability to manage multiple priorities in a fast-paced environment.
- Must be able to maintain a flexible work schedule that includes nights, weekends and holidays.
- Must be able to obtain and maintain an Iowa Racing and Gaming Commission Class C license.
- Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
What’s in it for you:
- Competitive Salary with annual performance reviews
- Comprehensive health coverage plan that includes medical, dental, and vision
- 401(K)/ Company Match
- Access Perks and Childcare discounts
Please note this job description is not designed to cover or retain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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