What are the responsibilities and job description for the Representative - Players Club position at Bally's?
Responsibilities:
- Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
- Responsible for assisting with reservations for events, promotions and guest accommodations.
- Answer all incoming calls and maintain the highest level of knowledge in regard to all aspects of the casino.
- Communicate details of and responsible for assisting with promotions, mailings and other offers with all departments.
- Ability to understand and use casino tracking programs.
- Maintain thorough knowledge of casino amenities and events to effectively communicate with guests.
- Book event, hotel and restaurant reservations for guests upon request.
- Make announcements throughout shift promoting upcoming events.
- Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
- Keep work area in a clean and orderly manner.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
- Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
- Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
Qualifications:
- Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
- Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
- All team members must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
- A high school diploma or GED equivalent is preferred.
- Must possess excellent guest service skills to effectively deal with guests.
Target Salary Range: $15.50 per hour
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Salary : $16