What are the responsibilities and job description for the Manager - Sportsbook position at Bally's?
About Bally’s Corporation
Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.
With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.
The Role:
The Sportsbook Manager is responsible for supervising the team members within the sportsbook and ensure customer service standards are met. To perform this job successfully, the Sportsbook Manager must be able to perform the essential functions of the position as outlined below, as well as have the required knowledge, skills and abilities to perform the job, with or without reasonable accommodations, and in accordance with all Louisiana Gaming regulations.
Responsibilities:
- Participates and conducts departmental meetings.
- Ensure betting control guidelines are adhered to within the Sportsbook
- Oversees the effective and efficient schedules while meeting team member objectives and achieving guest satisfaction
- Responsible for assisting in the budget process and providing recommendations
- Demonstrates superior customer services in accordance with company and departmental standards
- Ensure all Sportsbook team are aware of customers impacting on profitability and that agreed actions are adhere to
- Resolve bet queries within agreed levels of authority and in a timely manner
- Ensures customer services standards are followed by all team members and addresses issues as they arise.
- Resolve customer disputes in line with levels of authority in a timely fashion
- Actively support Sportsbook Development Strategy
- Assists in the development of operational goals
- Deliver a compliant environment at all times in the Sportsbook
- Ensure Operations Manual procedures are in place at all times and all team members adhere strictly to security procedures
- Develop the Skills and knowledge of the Sportsbook team
- Ensure Sportsbook Marketing is always up to date and in line with the way to display
- Must be able to apply knowledge gained from training, education, and work experience.
- Must be friendly and courteous at all times.
- Able to satisfactorily complete assignable work tasks requested by the department leaders.
- Must proactively prioritize needs and effectively manage resources.
- Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
- Ensure customer service standards are met and retained.
- Other duties as assigned by management
Qualifications:
- High School Diploma required; Bachelor’s Degree, preferred.
- 2-3 years previous work experience within a related field.
- Previous sports wagering experience, required
- Able to effectively communicate in English via verbal and written.
- Ability to extended hours, weekends, and holidays
- Strong organizational and time management skills.
- Must be detail oriented
- Must be able to obtain and maintain a Louisiana Gaming License
What’s in it for you:
- Top industry pay
- Tuition Reimbursement
- 401k with company match
- Comprehensive health packages, including a free option for Full-time Team Members
- Paid Time Off
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.