What are the responsibilities and job description for the Manager - Food and Beverage position at Bally's?
About Bally’s Corporation
Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.
With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.
The Role:
The F&B Manager oversees the front of house operations of food outlets and beverage service. This position is responsible for learning and communicating the various policies and procedure required of the F&B department. They’re Responsible for the supervision and performance of the F&B Supervisors and the direct reports of those positions. In addition to providing outstanding guest service to internal and external guests.
Responsibilities:
- Ensure consistent high-quality service to all our team members and guests.
- Set and maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
- Provide hands-on leadership to F&B department.
- Assist in establishing standards of performance, quality of products, service, staffing levels/cost and food/beverage cost.
- Supervise inventories and estimate food and beverage costs. May be required to use computer to facilitate collection and analysis of information.
- Communicate regularly with purchasing department regarding supply inventory.
- Develop and manage the departmental budget, including capital expenditures.
- Monitor staffing levels to ensure budgetary compliance.
- Manage escalated guest service issues appropriately and discreetly.
- Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
- Communicates pertinent information to senior staff, surveillance, or other necessary team members that is important to the operation of the casino.
- Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
- Ensure satisfaction to guests.
- Follow lawful directions from Director of Food & Beverage..
- Uphold the company’s non-disclosure and confidentiality policies and agreements.
- Interact well with others and be a positive influence on team member morale.
- Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
Qualifications:
- A high school diploma or GED equivalent is preferred.
- Three to five years of experience in restaurant or hospitality operations, or the equivalent combination of education and experience required.
- At least three years of supervisory experience in a high volume property preferred.
- Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
- Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
- Must have or be able to obtain proper alcohol licenses.
What’s in it for you:
- Top industry pay
- Tuition Reimbursement
- 401k with company match
- Comprehensive health packages, including a free option for Full-time Team Members
- Paid Time Off
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.