What are the responsibilities and job description for the Lead Slot Technician position at Bally's?
Why Bally's?
Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A., a global lottery management and services business.
With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.
The Role:
The Lead Slot Tech oversees the operation of the slot technical department. Is responsible for the successful operation and performance of slot equipment. Ensuring quality guest service and a favorable gaming experience for guests. Maintaining compliance with all Federal, State, and local labor laws as well as licensing regulations. In addition to providing outstanding guest service to internal and external guests.
Responsibilities:
- Ensure consistent high-quality service to all our team members and guests.
- Maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
- Participate in departmental and company meetings.
- Delegate authority, assist the Director with assigning responsibilities and work schedules to department staff.
- Maintain required documentation for all slot machine moves and repairs and maintenance.
- Maintain proper logs in compliance with Gaming Commission regulations and internal controls.
- Maintain an accurate count of all slot machines on the gaming floor and a matching log of licenses.
- Maintain records of all percentage sheets as required by internal controls.
- Complete all government reporting.
- Assist with monitor staffing levels to ensure budgetary compliance.
- Manage escalated guest service issues appropriately and discreetly.
- Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
- Communicates pertinent information to senior staff, surveillance, or other necessary team members that is important to the operations of the casino.
- Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
- Ensure satisfaction for guests.
- Follow lawful directions from supervisors.
- Uphold the company’s non-disclosure and confidentiality policies and agreements.
- Interact well with others and be a positive influence on team member morale.
Qualifications:
- A high school diploma or GED equivalent, required.
- 4-year degree in a related field or related work experience preferred.
- 1 to three years Slot Technical experience required.
- Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
- Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
- Must be able to work nights, weekends, and holidays.
- Must be able to obtain and maintain state gaming license.
What’s in it for you:
- Top Industry pay
- Comprehensive health packages, including a free option for Full-time Team Members
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- Tuition Reimbursement
- 401k with company match
- Fun work environment
- Shift differential offered starting from 10pm-6am
- Smoke free environment
- A variety of departments to best fit your unique skills and talents
Target Salary Range: $25 per hour
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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Salary : $25