What are the responsibilities and job description for the Host - Casino position at Bally's?
About Bally’s Corporation
Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.
With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.
The Role:
The Junior (Jr.) Casino Host directly represents the Queen Casino & Entertainment on the floor and on the phone with players. The Jr. Casino Host is responsible for establishing and maintaining relationships with patrons and promoting the gaming experience at the Queen. The Jr. Casino Host is to be responsive to the needs of the patrons in a timely, friendly, and efficient manner.
Responsibilities:
- Regularly participate in departmental and company meetings and trainings.
- Strive to exceed guest expectations by delivering outstanding customer service.
- Greets on arrival and regards on departure to Guests visiting in a warm and inviting manner.
- Must adhere to all Standard Operating Procedures (SOPs).
- Greet internal and external guests in a warm tone and smile, with eye contact. Present and maintain a professional appearance and attitude.
- Must be detail oriented and focused on the guest’s overall experience.
- Maintains confidentiality and security of company and guest information.
- Strong telemarketing skills and willing to make cold calls to potential and existing guests.
- Interacts and speaks with guests to maintain great guest relations and provide opportunities for loyalty to occur.
- Display excellent interpersonal skills in regard to working with diverse people and levels of authority.
- Multi-task to ensure tasks are completed accurately and in a timely manner, with minimal supervision, and show a sense of urgency no matter what the business volume.
- Communicate effectively with all internal and external guests while showing dignity, kindness, and respect to guests and Team Members.
- Ensure all departmental documents are accurate, legible and complete.
- Learn and implement all rules, laws, regulations, Internal Controls, and policies pertaining to the Player Development department.
- Must be able to apply knowledge gained from training, education and work experience.
- Must be friendly and courteous at all times.
- Must be able to apply customer service standards as directed
- Able to satisfactorily complete assignable work requested by the Shift Manager
Qualifications:
- High School Diploma required
- Must be at least 21 years of age
- 1-year previous work experience within Casino guest services, preferred.
- Able to effectively communicate in English via verbal and written.
- Ability to work nights, weekends, and holidays.
- Strong organizational and time management skills.
- Must be detail oriented.
- Must work in a fast paced, stressful environment while being calm, and collected.
- Must be able to obtain and maintain a Louisiana Gaming License.
What’s in it for you:
- Top industry pay
- Tuition Reimbursement
- 401k with company match
- Comprehensive health packages, including a free option for Full-time Team Members
- Paid Time Off
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.