What are the responsibilities and job description for the Front Desk Agent position at Bally's?
Responsibilities:
- Build guest and team member positive relations.
- Participates in departmental and company meetings.
- Ensure consistent high-quality service to all our team members and guests.
- Perform a friendly, professional, and timely check in and checkout processes for arrivals and departures.
- Assigns guest accommodations in accordance with procedures and SOPs.
- Answer phones within 3 rings while following the company phone script.
- Accurately take messages for guest and initiate actions as needed.
- Ensure proper ID and a form of payment is obtained during guest check in.
- Create and update guest reservations upon request based on hotel availability.
- Follows room availability and reports any issues to supervisor.
- Handles assigned bank in accordance to established internal controls and performs accurate account postings to guest folios.
- Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operation.
- Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
- Able to articulate all amenity offerings of the hotel including catering, rooms, packages, and F&B outlets.
- Brings any problems to the attention of the manager or supervisor on duty.
- Must proactively prioritize needs and effectively manage resources.
- Immediately report any safety hazards, problems, or maintenance issues to the appropriate party.
- Performs related duties as assigned.
Qualifications:
- High school diploma or equivalent required
- Experience with hotel operating systems preferred
- Previous experience with computers is preferred
- Hotel Experience preferred
Target Compensation Range:
- $15.00 per hour
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Salary : $15