What are the responsibilities and job description for the Casino Host position at Bally's?
About Bally’s Corporation
Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.
With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.
The Role:
The Casino Host directly represents the casino on the floor with players. The Casino Host is responsible for establishing and maintaining relationships with patrons and promoting the gaming experience at the property. The Casino Host is to be responsive to the needs of the patrons in a timely, friendly and efficient manner.
Responsibilities:
- Develop and nurture working relationships with players to provide a high level of customer service using a variety of methods
- Build and maintain player loyalty through frequent communication and handling player requests as appropriate to match
- Must make sound judgment and daily decisions regarding players accommodations, amenities, and service requests
- Full empowerment of comp Authority
- Ensure player satisfaction by collaborating with Casino departments to meet player needs
- Collaborate and coordinate with other team members on methods of promoting the gaming experience to target players
- Ensure the confidentiality and security of player information, player accounts, and Company proprietary information.
- Ensure patron calls are received and returned in a timely manner while on property and after hours via company cell phone.
- Coordinate and represent the Company at external functions and special events as directed
- Act as guest service liaison, handle guest opportunities, and resolve situations as necessary
- Strive to exceed guest expectations by delivering outstanding customer service
- Accept Credit Applications from patrons to be processed in the Cage & Credit Department
- Must be able to perform mathematical calculations and apply to practical situations
- Ensure all departmental documents are accurate, legible and complete
- Manage guest database and build reports as needed
- Learn and implement all rules, laws, regulations, and policies pertaining to the Player Development department
- Learn and implement all rules, laws, regulations, and Internal Controls for the company
- Must be able to apply knowledge gained from training, education and work experience
- Must be friendly and courteous at all times
- Must be able to apply customer service standards as directed
- Able to satisfactorily complete assignable work requested by the Director of Marketing.
- Other duties as assigne
Qualifications:
- High School Diploma/GED, required
- Must be at least 21 years of age
- 1-3 years previous work experience within Casino guest services
- Able to effectively communicate in English via verbal and written.
- Ability to work extended hours, weekends, and holidays
- Strong organizational and time management skills.
- Must be detail oriented
- Must be able to obtain and maintain a Louisiana State Gaming License
What’s in it for you:
- Top industry pay
- Tuition Reimbursement
- 401k with company match
- Comprehensive health packages
- Paid Time Off
Target Compensation Range:
- $43,888- $45,205 annual salary
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Salary : $43,888 - $45,205