What are the responsibilities and job description for the Cage Operations Supervisor - On Call Position position at Bally's?
The Role:
The Cage Operations Supervisor will ensure compliance with regulatory Policies & Procedures in order to safeguard the Company’s assets. Oversee training, counseling and supervision of direct reports and Policies and Procedures. Promote superior customer service.
Responsibilities:
- Ensure prompt distribution of funds to appropriate Cages/Cashiers.
- Maintain cash inventory with accuracy.
- Assist Shift Manager with development and implementation of Company and Departmental Policies and Procedures.
- Oversee/supervise MCB Banker and Impressment personnel.
- Collect shortages from/to Cashiers.
- Conduct training of Policies and Procedures as well as basic machinery, i.e., currency counters, calculators.
- Issue memos, record REI memos in appropriate log.
- Oversee and organize Cage work areas, ensure that supplies are readily available and at hand.
- Responsible for ensuring that all Cashiers attend all mandatory meetings and/or trainings.
- Promote guest relations through prompt, courteous and efficient service; handle internal and external guest disputes.
- Make and log Cashier replacements in compliance with Union Contract.
- Ensure that all equipment is in good working condition.
- Make Service Calls to appropriate vendors when equipment requires service.
- Facilitates Cashier increases, decreases and Even Exchanges.
- Troubleshoot SRU’s and keep them operational as much as possible.
- Balance Supervisor safe, transport monies/negotiables to and from VLT Count Room at beginning and end of shift.
- Complete Daily Shift Report.
- Input cash data for Cashiers into GUI System and MCB Closeout System.
- Maintain security of Supervisor keys.
Qualifications:
- Must have two years of Supervisory and coin/currency handling experience.
- Managerial/Supervisory experience preferred.
- Knowledge of 10-key and balancing.
- Must be able to communicate with the public in a clear, friendly manner, as well as be able to read, write, speak and understand English.
- Must be extremely numbers oriented and computer-literate.
- Must be able to work various shifts and flexible hours.
What’s in it for you:
- Competitive Salary with annual performance reviews
- Comprehensive health coverage plan that includes medical, dental, and vision
- 401(K)/ Company Match
- Access Perks and Childcare discounts
Target Hourly Range: $24.03 / hour
Bally's Lincoln Casino Resort: About | LinkedIn
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Salary : $24