What are the responsibilities and job description for the Shift Manager - Players Club position at Bally's Corporation?
The Role:
Players Club Shift Manager is to maintain and oversee all aspects of the Players Club department including but not limited to- Players Club; Promotions; Direct Mail; Bus Tours and Events/Box Office
Responsibilities:
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- Hiring, training, and developing staff of Players Club reps, Supervisors and Shift Manager.
- Maintaining an accurate database of Players Club accounts.
- Researching and resolving guest issues related to their Players Club accounts including, but not limited to, point discrepancies.
- Creating and maintaining all departmental Policies & Procedures.
- Ordering and tracking of all departmental items/stock following budgetary guidelines.
- Creation of certain specific promotions in ACSC, including Bonus Rewards promotions/offers.
- Execution of certain specific promotions in Total Promo, including random winner drawings.
- Creating and maintaining user accounts in the Total Promo system.
- Ensuring that all promotions are adequately staffed and troubleshooting any issues.
- Serve as manager of Bus Tour operations including booking, budget tracking, issuance of group package offer, and creation of groups in ACSC for tracked play.
- Responsible for overseeing all Box Office operations including staffing and troubleshooting issues related to ticket sales of in house events.
- Attending and participating in general staff and weekly departmental meetings.
- Attendance and participation in developmental conferences and workshops.
- Ensuring the timely and accurate communication of all relevant facility, departmental, promotional, and event information to all members of the department.
- Handling guest situations, phone calls and emails.
- Working closely with other departments to resolve any guest issues that may arise.
- Other duties as assigned by department Director.
Qualifications:
- Superior customer service skills
- Prior supervisory/management experience (1-3 years)
- Strong public speaking & interpersonal skills
- Ability to work effectively with all levels of staff (including Directors & Vice Presidents)
- Strong computer skills including Microsoft Office; Bally’s ACSC; Ticketmaster; Micros POS; and Total Promo
- Superior organizational skills
- Patience and ability to handle pressure
- College degree and prior gaming experience preferred
License Requirements:
Must secure appropriate RI mandated gaming licenses
Working Conditions:
- Mostly indoors and generally climate-controlled environment
- Will be exposed to noise, smoke, and odors
- Working with others and independently
What’s in it for you:
- Competitive Salary with annual performance reviews
- Comprehensive health coverage plan that includes medical, dental, and vision
- 401(K)/ Company Match
- Access Perks and Childcare discounts
Target Salary Range: ($55,000)
Bally's Lincoln Casino Resort: About | LinkedIn
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Salary : $55,000