Night Auditor

Why Bally's?

Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A., a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role

The Night Auditor is responsible for guest check-in and check-out, auditing and posting of daily transactions, reconciling accounts, respond to all guest request, and act as communication liaison between the guests and all other departments. Your duties include but are not limited to, effectively communicate with team members regarding operational tasks/events, complete all hotel nightly audits, create and update reservations, review guest payments, deliver exceptional customer service to our internal and external guests, etc.

Responsibilities

• Build guest and team member positive relations
• Participates in departmental and company meetings
• Ensure consistent high-quality service to all our team members and guests
• Perform a friendly, professional, and timely check in and checkout processes for arrivals and departures
• Assigns guest accommodations in accordance with procedures and SOPs
• Answer phones within 3 rings while following the company phone script
• Accurately take messages for guest and initiate actions as needed
• Ensure proper ID and a form of payment is obtained during guest check in
• Create and update guest reservations upon request based on hotel availability
• Follows room availability and reports any issues to supervisor
• Handles assigned bank in accordance to established internal controls and performs accurate account postings to guest folios
• Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operation
• Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner
• Ensure to complete daily reports, audit and checklists in a timely manner
• Audit and balance accounts from the days shifts
• Verify and schedule wake up calls
• Prepare guests folios for next day check outs
• Auditing of room inventory
• Balance cash drawers and folios
• Able to articulate all amenity offerings of the hotel including catering, rooms, packages, and F&B outlets
• Brings any problems to the attention of the manager or supervisor on duty
• Must proactively prioritize needs and effectively manage resources
• Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
• Performs related duties as assigned
  
  

Qualifications

• High school diploma or equivalent required.
• Experience with hotel operating systems preferred.
• Previous experience with computers is preferred.
• Hotel Experience preferred.
  
  

What’s In It For You

• Top industry pay
• Tuition Reimbursement
• 401k with company match
• Comprehensive health packages
• Paid Time Off
  
  

Target Salary Range: $17.00 per hour

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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