What are the responsibilities and job description for the Executive Casino Host position at Bally's Corporation?
Responsibilities:
- Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
- Enthusiastically promote & maintain Bally’s customer-centric culture of offering superior internal/external guest service and actively building long-lasting guest relations
- Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
- Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
- Understanding of overall departmental/company procedures, promotions, programs, strategies, and any other relevant information pertaining to the casino operation.
- Attract, develop, and retain player patronage through personalized service
- Assist in the development of programs to increase player worth while staying within established comping guidelines
- Greet and host customers, maintaining a high standard of courtesy, friendliness, and hospitable attitude
- Arrange special events for quality customers, including, but not limited to, air and ground transportation, accommodation, and tickets to sporting events.
- Maintain ongoing professional contact with established casino patrons which includes phone solicitation, emails, letters, text messages, in person encounters.
- Build working relationships with high end players to establish property loyalty.
- Ensures department adheres to all regulatory, departmental and company policies and procedures.
- Helps supervise, train and coach Casino Hosts and VIP Representatives.
- Assists in tracking and ensuring goals are met for the department.
- Communicate guest concerns, complaints and requests to the necessary department or supervisor.
- Assists with VIP lounge activities
Environmental Working Conditions:
- The work environment contains bright lights, loud noise, and stressful situations.
Target Salary:
- Target Salary Range $55,000 with quarterly performance bonus
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Salary : $55,000