General Manager Park Place Prime

Responsibilities:

• Schedules all dining reservations for the room and may serve special guest when required.
• Ensures proper services and authorizes adjustments to checks in the event of a legitimate guest complaint.
• Ensures that food is prepared and served according to the desired portions and quality specifications.
• Advises customer on selection of food and beverage items. Supervises all dining room personnel within dining facility.
• Assists with the training of new employees, ensuring all policies and procedures are followed for providing proper service to customers in the outlet.
• Maintains records of personnel performance, dining room labor costs, and other expenses as to China, glass, flatware, and current departmental time log.
• Schedules monthly food service employee meetings to ensure correct execution of restaurant policies.
• Schedules all room personnel in accordance with the Operations Management Systems, staying within 2% of standards hours and cost.
• Responsible for department budget and CER’s.
• Has working knowledge of union rules and regulations.
• Ensures adherence to all Board of Health standards.
• Ability to interact and coordinate work with other departments.
• Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
• Conveys positive energy and enthusiasm focusing on the guest interaction.
• Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior
• Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
• Keeps team well informed of property promotions and events.
• Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them.
• Clearly communicates and enforces company expectations including policies, procedures, department goals and business strategy.
• Addresses employee performance issues, coaches for improvement and provides ongoing feedback.
• Other Duties as assigned.

Work Environment:

• Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

Target Salary Range:

• $65,000 annually

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

“Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE”.

Experience

• Three years’ experience as a captain in a gourmet restaurant facility required.
• Two years related college education or equivalent experience required.

Licenses & Certifications

• NJ Casino EE Registration

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.