Shift Supervisor - Surveillance

Responsibilities:

• May perform duties of a Surveillance Officer.
• Observes activities of casino guests and employees.
• Monitors all casino operations, including table games, slots, cashiering cage and count rooms, by way of the closed-circuit television (CCTV) system for criminal activity and/or violations of NJ regulations and company policies and procedures.
• Records and documents such activities where appropriate and report the activities to appropriate officials.
• Monitors property alarms and communicates effectively with responding parties.
• Completes detailed incident reports and daily logs.
• Responsible for daily operations of surveillance shift, in absence of shift supervisor
• Assists with training and mentoring of surveillance staff.
• Promotes positive public relations.
• Handles sensitive information and maintains confidentiality.
• Performs other duties as assigned.
• NOTE: EMPLOYEES MUST ADHERE TO THE REGULATIONS SET FORTH IN N.J.A.C. 13:69D-1.10 and 1.11 AND MUST SIGN AN ACKNOWLEDGEMENT OF THESE REGULATORY REQUIREMENTS PRIOR TO BEING EMLOYED IN THE SURVEILLANCE DEPARTMENT.
• Keeps team well informed of property promotions and events.
• Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them.
• Addresses employee performance issues, coaches for improvement, and provides ongoing feedback.
• Listens and responds to employees, recognizes and rewards individual and team performance.
• Consistently follows company policies, procedures, and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
• Supervises and trains Surveillance Officers according to standard operating procedures.
• Observes and records any irregular activities as required.
• Recommends policy changes to the Surveillance Manager.
• Completes special assignments for upper management as requested.
• Other duties as assigned.

Work Environment:

• Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

Physical Demands:

• While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

Target Salary Range:

• $28.84 Hourly

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

“Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE”.

Experience

• Familiar with camera equipment and those methods of operation and recording as required.

• Must be able to identify those cheating methods and other irregular activities.
• Must know those methods of cheating games, and other related activities.
• Must have a broad knowledge of games and casino rules, procedures, and administration.

Education

• High School or better

Licenses & Certifications

• NJ Key License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.