Dairy Manager

We are looking for a dependable, detail-oriented Dairy Manager to join our team at Hen House. In this role, you'll lead the daily operations of the dairy department-ensuring products are fresh, fully stocked, and properly merchandised while delivering a clean, organized, and guest-focused shopping experience that drives sales and department performance.

At Hen House, we're more than a grocery store-we're a team committed to delivering exceptional guest experiences through quality products, strong teamwork, and consistent execution. As part of the Balls Food Stores family, we offer the stability of a locally owned company with deep community roots.

This is a great fit for someone who is highly detail-oriented, understands inventory and ordering processes, and takes pride in maintaining accuracy, freshness, and organization at a high level.

Key Responsibilities & Job Duties

• Provide friendly, helpful, and respectful guest service at all times to ensure a positive shopping experience and encourage repeat visits
• Oversee daily operations of the dairy department, including stocking, merchandising, and product rotation
• Ensure proper handling, storage, temperature control, and rotation dating of all dairy products
• Maintain fresh, full, and visually appealing displays to support sales and guest experience
• Manage inventory, including COA ordering, receiving, quality control, and stock rotation to ensure product availability and minimize shrink
• Monitor and drive department performance by reviewing sales and operational data and identifying opportunities for improvement
• Train, supervise, and develop team members to ensure consistent execution, productivity, and a positive team environment
• Create and manage department schedules to ensure appropriate staffing levels aligned with business needs
• Communicate clearly and professionally with teammates, leadership, and vendors to support alignment and efficient operations
• Maintain accurate pricing, signage, and product placement in compliance with company standards
• Enforce sanitation, safety, and equipment maintenance standards to ensure a clean and safe work environment
• Stay informed on product knowledge, promotions, and store initiatives and share with team members to enhance the guest experience
• Support daily store operations, including opening/closing procedures and overall department readiness
• Collaborate across departments to support overall store performance and guest satisfaction
• Adhere to all company policies and procedures, including attendance, conduct, and dress code standards
• Support loss prevention efforts and monitor product handling to reduce shrink
• Assist with unloading deliveries and organizing backstock
• Remain hands-on and productive throughout the shift, supporting team needs as needed
• Other job duties as assigned

Minimum Qualifications

• Required: High school diploma, GED, or equivalent work experience
• Required: Ability to work a flexible schedule, including evenings, weekends, and holidays
• Required: Strong attention to detail with the ability to manage COA ordering, rotation dating, and inventory accuracy
• Required: Previous supervisory, team lead, or management experience
• Preferred: Experience in grocery, retail, or food service environments