Administrator, Leasing ( Front Desk )

SummaryBrick and Timber (the “Company”) is seeking an Administrator, Leasing (Front Desk) for its residential multifamily portfolio in the San Francisco Bay Area. The Leasing Front Desk Administrator serves as the face of the leasing office, playing a key role in creating a welcoming, professional, and organized environment for residents, visitors, and team members. This role supports daily office operations, coordinates communication across departments, and provides high-level administrative assistance to ensure smooth and efficient property management functions.The Company is a property management company focused upon managing residential apartment properties in the Bay Area. The Company seeks to attract and retain motivated real estate professionals who love the unique local Bay Area culture.At Brick Timber, we think renters can experience San Francisco’s old-world charm without having to endure the 70's avocado fridge. We work hard to find historic apartment buildings in all the best San Francisco neighborhoods. Our architectural crew then carefully renovates each structure, restoring its unique characteristics, and builds modern amenities into the units. We believe living spaces should have integrity and are deeply committed to our tenants.Primary Responsibilities Office Operations & Administrative SupportGreet and assist residents, prospects, vendors, and guests with professionalism and warmthManage front desk responsibilities, including answering phones, responding to emails, and routing inquiriesMaintain an organized, professional reception space and track office supply inventory, placing orders as neededSupport vendor check-ins, appointment scheduling, and access coordination as neededResident & Prospect SupportProvide accurate information about available units, amenities, pricing, and leasing policiesAssist with tour scheduling and coordinate appointments for leasing agents as neededRespond to resident and prospect questions, routing them to Leasing, Resident Services, or Maintenance as appropriateSupport a positive resident experience by maintaining a welcoming and responsive front desk presenceCommunication & CoordinationServe as a communication hub for the leasing office, ensuring messages are delivered promptly and professionallyAssist with internal scheduling, team meetings, and event logisticsDraft, format, and distribute resident notices and internal updates as neededProcess Improvement & Systems UseUtilize property management and productivity tools (e.g., Yardi, Zendesk, Monday.com) to maintain accurate records and support daily workflowsAssist in updating standard operating procedures (SOPs) to improve consistency in administrative processesProvide input on ways to improve the front desk experience for guests and team efficiencyMinimum Requirements and Qualifications High school diploma or equivalent required; associate degree or higher preferred2 years of experience in customer service, office administration, or property management supportStrong organizational, multitasking, and time management skillsExcellent written and verbal communication abilitiesComfortable using office technology and software platforms, including property management systemsAbility to work both independently and collaboratively in a fast-paced environmentProfessional appearance, discretion, and positive attitudeBilingual in Spanish (required) Key Skills and Competencies Experience in real estate, property management, or leasing environmentFamiliarity with project management tools (e.g., Monday.com), CRM systems, and digital communication platformsBrick and Timber is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, and we prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Brick and Timber is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Employment Type: Full TimeSalary: $49,000 - $59,000 AnnualBonus/Commission: No