Parts Manager

Ballard Truck Center is a family-owned business providing the best experience in the full-service commercial trucks industry in the northeast. Ballard’s dedicated team of technicians and representatives have earned them the title of #1 in Customer Satisfaction in the US by Volvo Trucks and Mack Trucks USA Dealer of the Year time and time again. Whether it is sales, service, parts, leasing, or rentals – Ballard’s been keeping the community rolling for over 100 years.

Ballard Truck Center in Tewksbury, MA has immediate openings for a Parts Manager.

Job Overview: 

The parts manager is responsible for running a profitable and efficient parts department. They will accomplish objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying.  

 

Responsibilities and Duties/Essential Functions: 

• Forecast goals and objectives for the department and strive to meet them   

• Strive for harmony and teamwork with all other departments.  

• Work with Service Manager to ensure both departments work cohesively together  

• Attend and engage in monthly parts managers’ meetings to keep up with company polices, guidelines and goals; and to participate in choosing future parts sales promotions.  

• Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction  

• Handle customer complaints immediately and according to the dealership’s guidelines.  

• Enforce the companies pricing policy that balances volume, customer loyalty, and the cost of doing business  

• Enforce the companies policy on the special ordering of parts   

• Direct outside parts and counter sales efforts 

• Coordinate a prompt, efficient and timely flow of paperwork, paying particular attention to parts sales per repair order, issuance of credit memos, and counter ticket filing  

• Direct shipping and receiving efforts to ensure timely processing  

• Monitor daily reports such as DOE, DOC, and sales productivity  

• Enforce safety requirements, including but not limited to fork lift training and operation, procuring of MSDS sheets on all products carried, and OSHA right-to-know       

• Analyze sales, gross expense, and inventory on a monthly basis to maintain profit goals  

• Ensure that all purchases are properly accounted for before payment is mad/invoices are approved 

• Compiles and submit month end numbers and adjustments to the accounting department by the deadline.   

• Inventory management
  
  
  Supervisory Responsibilities: 

• Hire, train, motivate, counsel, and monitor the performance of all parts department staff  

• Direct and schedule the activities of all parts departments employees  

• Provide technical assistance to parts department employees  

• Ensure all parts department employees understand and are performing their duties and responsibilities 

• Conduct meetings with parts department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation  

• Monitor parts department employees’ payroll record  

• Performance management off employees (including conducting annual performance reviews)  

Work Environment:  

• A majority of the day is spent in an office environment 

• The Parts Manager is excepted to be present is all areas of the department (including the parts counter/lobby; the warehouse/shipping area) at times/as needed 

Physical Demands: 

• A majority of the day is spent sedentary behind a desk working on a computer 

• Standing and walking through the department 

• Occasional driving/travel for monthly meetings and an occasional customer visit 

• Occasional light lifting, bending 

Position Type: 

• Full time

• Exempt 

• Salary 

• Minimal nights and weekend required  
  
   

Other duties: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Qualifications: 

• Education level:  
  • Minimum: high school diploma or equivalent 
• Experience: 
  • Minimum: 2-3 years parts manager (automotive or heavy truck)  
  • Minimum: 1 year inventory management  
  • Preferred: Managing of a department of 10 or more employees 
  • Preferred: CDK software 
  • Preferred: Heavy duty truck dealership 
• Skills: 
  • Proficient computer skills 
  • Good leadership skills 
  • Good communication 
  • Time management  
  • Personal characteristics 
  • Personable 
  • Works well with others 
  • Team oriented  
  • Professional  
• Licenses: 
  • Preferred: Drivers License