What are the responsibilities and job description for the Customer Support Specialist position at Ballard Natural Gas Service?
Customer Support Specialist
$25-$29/hr SPIFFs Commissions
Are you the kind of person who brings energy into every conversation? Do you love helping people, staying busy, and turning a simple call into a great customer experience?
If that sounds like you-keep reading.
Ballard Natural Gas has been serving the Greater Seattle area since 1993, and we've built our reputation on doing things the right way-for our customers and our team. We're a family-owned company with a tight-knit, supportive culture, and we're growing.
We're looking for an energetic, people-first CSR who thrives in a fast-paced environment and knows how to turn conversations into scheduled opportunities.
What You'll Be Doing
This is not a "sit back and answer phones" role. You'll be at the center of the action:
- Answer inbound calls and create a standout customer experience from the first hello
- Turn incoming inquiries into booked service appointments
- Make outbound calls to follow up, confirm, and maximize opportunities
- Coordinate schedules to keep technicians running efficiently
- Gather accurate customer information so the field team is set up for success
- Stay organized and keep things moving-even when it's busy
What We're Looking For
We want someone who brings energy, urgency, and confidence to every interaction:
- 3 years in a high-volume customer service or call center role
- Strong communicator who can build rapport quickly
- Proven ability to convert calls into booked appointments
- Comfortable discussing and promoting membership/service plans
- Highly organized with strong attention to detail
- Tech-savvy (Microsoft Office web-based systems)
- Thrives in a fast-paced, team-driven environment
What You'll Get
We take care of our people-period.
Compensation:
- $25-$29/hour SPIFFs commissions (real earning potential)
Benefits:
- 100% employer-paid medical, dental, vision & prescriptions (employee)
- 50% coverage for dependents
- Safe Harbor 401(k) with match
Time Off:
- 7 paid holidays
- Vacation growth (up to 3 weeks)
- Sick time accrual
Growth:
- Clear path for advancement
- Ongoing training and development
Why Ballard Natural Gas?
- Family-owned, team-first culture
- Supportive environment where people actually enjoy coming to work
- Your voice matters-this isn't a "just answer the phone" job
- We promote from within and invest in our team
Our Values
- Customers come first-always
- We treat our team like family
- Quality and service drive every decision
- If it's not right for the customer, it's not right for us
Salary : $25 - $29