What are the responsibilities and job description for the Intake and Client Development Specialist- Family Law position at Balekian Hayes, PLLC?
Company Description Balekian Hayes PLLC is a respected family law firm led by Kris Balekian Hayes and John Withers, Jr., focused on advocating for clients and their children with strong dedication. The firm handles a wide range of family law matters, including contested divorces, child custody disputes, and other high conflict family law matters. Team members work in an environment that combines legal proficiency with compassionate client support, recognizing the emotional complexity of family law issues. The firm is committed to guiding clients through highly stressful periods with care, while striving for outcomes that protect their rights and best interests.
Role Description The Intake and Client Development Specialist – Family Law is an on-site role based in Dallas, TX. This position is responsible for managing new client inquiries, conducting initial intake interviews, and gathering essential information related to family law matters. The specialist will explain firm processes, schedule consultations, and ensure accurate documentation in the firm’s systems. Day-to-day tasks include responding to phone calls and emails, providing courteous and professional customer service, coordinating with attorneys and staff, and following up with prospective clients to support client development efforts. The role also involves verifying insurance or financial information when relevant, maintaining confidentiality, and helping build strong, trust-based relationships with clients and referral sources.
Qualifications
- Candidates should possess strong Communication and Interpersonal Skills to interact effectively with potential clients, attorneys, and staff.
- Candidates should possess Client Intake and Customer Service skills to manage inquiries, conduct interviews, and ensure a positive client experience.
- Candidates should be compassionate and understanding, and able to assist families during a difficult time in their lives.
- Candidates should possess the ability to handle sensitive information with discretion, maintain professionalism under stress, and prioritize multiple tasks.
- Prior experience in a law firm, legal services, or a client-facing professional environment is preferred.
- Prior sales or intake experience also preferred.
- High school diploma or equivalent required; additional education or training in legal studies, social work, or related fields is beneficial.