What are the responsibilities and job description for the Lot Attendant/Porter position at Bale Chevrolet?
Position Title - Facility Support Lead
GENERAL DESCRIPTION
The Facility Support Lead is responsible for the "curb appeal" and operational environment of the dealership, ensuring that every physical space a customer encounters reflects our high standards of excellence. This role blends rigorous facility maintenance and custodial oversight with high-touch customer interaction during shuttle transit. The role is the guardian of the dealership's first and last impressions, ensuring a clean, safe, and professional atmosphere while providing personalized transportation for our guests.
The Facility Support Lead is a multi-faceted role dedicated to ensuring a seamless and premium experience for every dealership guest. The support lead will serve as a key ambassador of our brand, providing polite and prompt transportation for customers, maintaining a pristine and welcoming environment in our showroom and waiting areas, and ensuring that every vehicle is handled with the highest level of care and professionalism.
KEY RESPONSIBILITIES
SUCCESS FACTORS NEEDED
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Peer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his/her
own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
Informing - Provides the information people need to know to do their jobs and to feel good about being a member of the team; provides individuals with information so that they can make accurate decisions; is timely with information.
Timely Decision Making - Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.
Boss Relationships - Responds and relates well to bosses; is open to learning from bosses who are good coaches and who provide latitude; likes to learn from those who have been there before; easy to challenge and develop; is comfortably coachable.
Personal Learning - Picks up on the need to change personal or interpersonal behavior quickly; watches others for their reactions to his/her performance, and adjusts; seeks feedback; is sensitive to changing demands and requirements, and changes accordingly.
Approachability - Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.
Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidence; admits mistakes; doesn't misrepresent him/herself for personal gain.
Functional/Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
GENERAL DESCRIPTION
The Facility Support Lead is responsible for the "curb appeal" and operational environment of the dealership, ensuring that every physical space a customer encounters reflects our high standards of excellence. This role blends rigorous facility maintenance and custodial oversight with high-touch customer interaction during shuttle transit. The role is the guardian of the dealership's first and last impressions, ensuring a clean, safe, and professional atmosphere while providing personalized transportation for our guests.
The Facility Support Lead is a multi-faceted role dedicated to ensuring a seamless and premium experience for every dealership guest. The support lead will serve as a key ambassador of our brand, providing polite and prompt transportation for customers, maintaining a pristine and welcoming environment in our showroom and waiting areas, and ensuring that every vehicle is handled with the highest level of care and professionalism.
KEY RESPONSIBILITIES
- Custodial duties in service lanes and customer waiting area
- Polish showroom floor and maintain customer area cleanliness
- Front of building outside (trash cans, leaves, etc.)
- Transporting customers to requested locations.
- Picking up and delivering vehicles needing service.
- Moving vehicles off service lanes, staging for Quick Service, Lane, or Shop.
- Bringing vehicles from the lot to the service aisle for customer delivery.
- Occasionally assists with customer routing.
SUCCESS FACTORS NEEDED
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Peer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his/her
own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
Informing - Provides the information people need to know to do their jobs and to feel good about being a member of the team; provides individuals with information so that they can make accurate decisions; is timely with information.
Timely Decision Making - Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.
Boss Relationships - Responds and relates well to bosses; is open to learning from bosses who are good coaches and who provide latitude; likes to learn from those who have been there before; easy to challenge and develop; is comfortably coachable.
Personal Learning - Picks up on the need to change personal or interpersonal behavior quickly; watches others for their reactions to his/her performance, and adjusts; seeks feedback; is sensitive to changing demands and requirements, and changes accordingly.
Approachability - Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.
Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidence; admits mistakes; doesn't misrepresent him/herself for personal gain.
Functional/Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.