Account Clerk

Job Summary:

Reports to the Finance Bursar Coordinator. The Accounts Clerk will perform a variety of sensitive and confidential cash transactions for the entire campus, which includes various departments and offices. On a daily basis, will discuss and answer confidential student account information, process payments, prepare daily deposits and provide general office support with a variety of clerical activities and related tasks. This is a full-time, non-exempt position.

Essential duties, tasks, and responsibilities: (The following duties are not to be considered a complete list of duties and responsibilities assigned to this position.)

• Assist students and parents with information by phone, email, and in-person concerning their student billing accounts and payment plans
• Take and post payments to the proper accounts (student or departmental)
• Reconcile daily sessions to ensure that all payments balance
• Become proficient with the BW Payment Portal and payment plans to support students and parents with inquiries
• Work cohesively with all other student service offices to provide the best customer service to students and parents
• Manage petty cash
• May perform other related duties as required and assigned

Qualifications Required:

• High school diploma required, some college preferred
• 3 years related customer experience with cashiering, credit card machine, computers and basic accounting principles and practices
• Deliver excellent customer service to a wide variety of customers ensuring effective communication between students, parents, administrators and staff
• Must be able to work and speak comfortably while assisting students, parents, faculty and staff
• Must be detail oriented, accurate, ability to multi-task and possess strong organizational skills
• Ability to prioritize work loads efficiently
• Outgoing, people-first attitude and team player
• Must be open to work flexible hours as needed in high peak busy times
• Must have good computer skills in Microsoft Outlook, Word and Excel
• Ability to work in a shared office environment with frequent peak workload periods
• Must pass background check and complete required university compliance training
• Higher education experience preferred

Working Conditions and Physical Effort: Work is typically performed in a standard office environment. The role is primarily sedentary, involving extended computer and desk work, with walking, standing, or light lifting of files and office supplies often required. Noise levels are generally low to moderate, and the position may require brief periods of increased activity during peak workloads.

How to Apply: Review of complete applications will begin immediately and continue until the position is filled. Candidates should submit a resume, cover letter, and three professional references in 1 PDF or Word Document via the To Apply link on BW’s Employment & Careers’ webpage: http://www.bw.edu/employment.

Baldwin Wallace University is an EEO employer and educator. At BW, we support and encourage diversity in a variety of forms. We value and appreciate inclusive excellence in the classroom, within extracurricular activities, and as we engage our community partners. Learn more at Diversity Affairs - https://www.bw.edu/about/diversity/