What are the responsibilities and job description for the Client Service Assistant position at Baldwin Legacy?
Company Description
We balance the techniques of innovative promotion and the inspiration of genuine connections allowing us to display client services and products in a way that beneficially targets consumers.
Job Description
Client Service Assistant will perform customer interaction tasks to support a sales team for new customer onboarding. Candidates with great interpersonal skills and enjoy working in a fast pace environment are encouraged to apply to this direct-hire role. The chosen applicant will be responsible for supporting the Sales Manager with customer correspondence, account reviews, team training, and reporting.
Salary range: $57000 - $67000 per year.
Job Description
Exercise discretion by pricing and quoting client estimates to win new projects while maintaining standard profit margins.
Prioritize and organize the workflow and collaborate with all facets of the operation and administration of client accounts.
Collaborate with the sales, design, procurement, and construction teams to improve workflows.
Initiates and participates in new business pitches with sales team and subject matter experts and own follow-through with the lead prospect.
Providing consistent, concise, accurate internal and external communications.
Listening to customer grievances resolving any potential concerns peacefully; referring them to the correct staff member if necessary.
Responding to customer requests in a courteous and timely manner.
Informing customers of service features.
Effectively communicate and present the product solution and value proposition to customers.
Qualifications
High school diploma or equivalent.
Prior customer service experience preferred, not required.
Problem-solving and conflict resolution skills.
Able to accomplish a variety of tasks in an efficient, organized manner.
Upbeat and outgoing personality.
Positive attitude.
Good communicator and team player.
Additional Information