What are the responsibilities and job description for the Hotel Guest Service Rep position at Baldwin Inn & Suites?
Seeking Front Desk Associates to join our newly opened Baldwin Inn & Suites! The duties of a Guest Service Representative include guest check-in/check-out, answering calls and managing customer service requests.
Responsibilities:
· Checking guests in and out as needed
· Respond to all guest requests/complaints during audit shift and resolve according to guest service guidelines
· Answer hotel phone for internal and external callers
· Assist in cleaning and maintaining common areas as needed
· Maintain and promote a positive and cooperative work relationship with all other hotel departments and associates
· Handle other duties as directed by the Guest Services manager or General Manager
· Post guest charges and verify, track, and balance cash and credit card receipts, vouchers, and direct bill accounts
· Understand and comply with all emergency, safety and security procedures
· Follow appropriate procedures for securing hotel property, parking and pool areas as needed.
· Passionate about interacting with people and serving others.
· Excellent communication, motivational and leadership skills.
· Strong organizational skills and attention to detail.
· Able to handle stressful situations and solve problems in a calm, professional manner.
-Physically able to perform all job responsibilities including standing for extended periods and lifting up to 50 pounds.
-Strong computer skills.
Job Type: Part-time
Pay: From $16.00 per hour
Benefits:
- Dental insurance
- Free parking
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $16