Store Manager

Job Overview

The Store Manager reports to the Director of Baldor Retail Services.  This position is Responsible for the overall operations of a retail store, including managing staff, overseeing sales, controlling inventory, ensuring customer satisfaction, maintaining financial records, and upholding company policies, all while aiming to maximize profitability and meet sales targets; requiring strong leadership, communication, and organizational skills.

Key Responsibilities

• Staff Management: Recruiting, hiring, training, supervising, and evaluating employees to ensure optimal performance and meet staffing needs.
• Inventory Control: Monitoring stock levels for both grocery and perishable items, ordering new merchandise, managing inventory to prevent overstocking or shortages, and optimizing product placement.
• Sales and Marketing: Setting sales targets, developing and implementing promotional campaigns, creating attractive displays, and analyzing sales data to identify trends.
• Customer Service: Addressing customer concerns, resolving complaints, ensuring excellent customer interactions, and promoting a positive shopping experience.
• Financial Management: Managing budgets, tracking expenses, analyzing financial reports, and making data-driven decisions to maximize profitability.
• Operational Management: Scheduling staff, assigning tasks, maintaining store cleanliness, and overseeing daily operations.
• Maintain outstanding visual merchandising standards and a welcoming store atmosphere.
• Conduct annual personnel performance appraisals, provide clear and actionable feedback and deliver constructive criticism to help staff improve.

Job Requirements

• Ability to motivate, inspire, and delegate tasks to staff effectively.
• Excellent verbal and written communication to interact with customers and staff clearly.
• Ability to identify issues, analyze situations, and make timely decisions to resolve problems.
• Passion for providing outstanding customer service and building positive customer relationships.
• Ability to prioritize tasks, manage multiple responsibilities, and maintain efficient workflow

Physical Abilities

• Hearing and speaking to exchange information.
• Dexterity of hands to perform the tasks required of the position.
• Sight to be aware of hazards and dangers found in the nature of the work.
• Regularly stand and walk for extended periods of time.
  Ability to climb, stoop, kneel, reach, push, pull, grasp, and perform repetitive motions.
• Lift, push and pull moderate to heavy objects up to 50 lbs.

Education and Experience

• Experience working in a food retail environment, preferably in a managerial position.
• Working knowledge of business development best practices.
• Entrepreneurial mindset.
• In-depth knowledge of financial planning and office management.
• Understanding of retail operations, sales strategies, and industry trends.
• Best practice of visual merchandising.
• Basic understanding of budgeting, financial reporting, and profit analysis.

Technology Skills

• Microsoft Office (Word, Excel, Teams, Outlook, Power Point,)

Work Environment

• Ability to travel occasionally.
• Onsite 5 days per week at Manhattan, NY locations.
• Availability to work a flexible schedule often including evenings, weekends and holidays.

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