What are the responsibilities and job description for the Front Desk Attendant position at Bald Head Island Club?
Are you ready to be part of something truly spectacular? We're thrilled to announce that we are quadrupling in size and gearing up for an epic grand reopening in June! If you're passionate, driven, and ready to embark on an adventure, we want you on our team.
Position Description Summary
The Fitness Center Attendant is responsible for the professional maintenance of the Club’s fitness center, ensuring the best customer service for Members and guests. The ideal candidate is passionate about fitness, committed to helping others achieve their health and wellness goals, and has excellent communication skills.
Role & Responsibilities
- Create a memorable experience for all Members and guests, continually providing excellent customer service with a high level of professionalism
- Provide immediate attention to all Members and guests upon arrival
- Refer to each Member by name with a friendly and outgoing demeanor
- Ensure the fitness center is well-stocked and inviting
- Check/scan all ID cards for Members, guests, and temporary visitors
- Manage the front desk, taking calls, responding to emails & managing sign-ins
- Do laundry as needed, maintaining an adequate level of folded towels
- Monitor the Fitness Center, ensuring safe use and proper storage
- Advise management of any complaints as soon as they occur
- Ensure all equipment is properly wiped down and sanitized after each use
- Keep the Fitness Center clean, organized, and presentable at all times
- Complete all opening, side, & closing duties, as instructed
- Assist in the development of activities and promotions for the Fitness Center
- Be detail-oriented and able to prioritize in a fast-paced environment
- Solve problems, work as a team, be a leader, and inspire happiness
- Operate within all guidelines, policies, standards, and constraints as established by the Club, and assist in the implementation of BHIC mandatory standards of operations
Qualifications & Education Requirements
- Ability to communicate effectively and professionally
- Willingness to learn and accept instruction
- Be dependable, prompt, and team-oriented
- Must possess a positive attitude and good work ethic
- High-end customer service experience in a hospitality or private club environment preferred
Other Accountabilities
- Because of the fluctuating demands of the Clubs’ operation, it may be necessary for each employee to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as others are expected to help you while we foster a team environment. Therefore, you may be required to perform other tasks, as needed, that are not included in the above.
- Adhere to all company written mandatory standards of operations, policies and procedures, manuals, memos, and other oral instructions.
Working Conditions
- Indoors, in Fitness Center
Physical Requirements
- Regularly required to sit, talk, hear, and use hands
- Must be able to sit and stand for long periods of time
- Repetitive motions are required
- Ability to bend, squat, lift, kneel, and crouch
Benefits
- 20% commission on smoothie and merch sales
- Club perks and employee discounts
- Flexible scheduling
- Employee meals
- Fun, team-oriented work environment
- Opportunity for growth and advancement
- Beautiful island work setting