Group Rooms & Sales Coordinator

Position Summary:

Balboa Bay Resort is seeking a Group Rooms & Sales Coordinator, who is an enthusiastic individual with a passion for sales. The ideal candidate for our resort should be "customer service" focused and seeks to advance in the hospitality industry. The rooms & sales coordinator will be instrumental in assuring productive communication with new and existing clients, operational staff and internal reservation agents. This individual will have exceptional organization, computer, and property systems management skills. You must be self-started with keen eye-for-details. The Group Rooms & Sales Coordinator is responsible for various key administrative supportive duties throughout the sales process, from initial inquiry to event execution.

Duties & Responsibilities

Primary Responsibilities/Essential Functions:

• Key responsibility is to be the main point of contact for Group Room Reservations.
• Ability to maintain a professional relationship with all existing and potential customers.
• Provides administrative support for the hotel’s Group Sales Managers and the Director of Sales.
• Complete contracts and turnovers, including folders for Group only
• Monitor and manage all group room blocks, cut off dates and ensures timely input of Rooming Lists.
• Responsible for tracking group pick-up and monitoring for potential attrition possibilities.
• Actively upsell room types to maximize group room revenue.
• Assist in planning sales site inspections and tours (i.e. Site Form, Invites, Client Gifts)
• Accurately preparing weekly and monthly production reporting for Sales & Revenue Management.
• Utilize systems relating to Group Sales & Reservations:   Opera, Delphi FDC and SynXis, Datavision
• Assist Director of Sales, Group Sales Managers & Director of Leisure/Corporate Sales with various administrative needs to facilitate smooth operations. (i.e. Purchase Orders, Amenity Traces, Visit Newport Beach Incentive submissions/tracking)

Qualifications (relevant experience, education, and training):

• One to two years of administrative experience. 
• Previous Reservations/Catering/Sales Coordinator experience in the hospitality industry is preferred.
• Strong customer service skills and displays a courteous, warm and professional manner always.
• Must possess excellent communications skills and effectively interact with all levels of employees, guests and vendors.
• Proven ability to work independently, as well as a part of a team.
• Well organized, outgoing, team-oriented and creative.
• Ability to work under pressure; must be able to multi-task and possess excellent follow-up skills.
• Ability to read, write, and understand English.
• Advanced computer skills including Word, Excel and Outlook.
• Opera and Delphi FDC experience preferred.

Special Skills & Abilities/Mental and Physical Demands:

While performing the duties of this job, the team member regularly sits for sustained periods of time. Frequently stands or walks from one work area to another. While performing the duties of the job the team member frequently uses fingers to enter data into computer or operate office equipment. The team member occasionally grasps objects. The team member frequently reaches by extending hand(s) and arm(s) in any direction. The team member occasionally stoops and crouches. The team member regularly talks when communicating with guests/callers. The team member regularly needs to hear voices while interacting with guests/callers. Exerts up to 25 pounds of force occasionally when moving supplies or materials.

Salary : $26 - $28