What are the responsibilities and job description for the Club Access Attendant (Seasonal) position at BALBOA BAY CLUB VENTURES LLC?
Position Summary:
As a Club Access Attendant, you are the welcoming face of Balboa Bay Resort & Club, ensuring an exceptional first impression for all members and guests. Your role is vital in upholding our reputation for outstanding service by providing attentive support, maintaining safety, and fostering a warm, inclusive environment. Your commitment to service excellence directly enhances the member experience and supports our thriving club community.
Duties & Responsibilities
Primary Responsibilities/Essential Functions:
- Greet members and guests with professionalism and enthusiasm, providing a personalized welcome.
- Monitor club entry points, verify memberships, and ensure proper access control at all times.
- Provide accurate information regarding club amenities, activities, and schedules.
- Maintain a clean, organized, and inviting entrance area, addressing any safety or maintenance concerns promptly.
- Coordinate with security and management to respond efficiently to emergencies or unusual situations.
- Support club events and activities by facilitating guest flow and delivering outstanding service.
- Uphold confidentiality and discretion regarding member information and club operations.
Qualifications (relevant experience, education and training):
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- High school diploma or equivalent.
- Previous experience in a guest service, hospitality, or customer-facing role.
- Strong communication and interpersonal skills with a friendly, approachable manner.
- Ability to remain composed and professional in high-traffic or stressful situations.
- Reliability and a strong sense of responsibility.
Nice-to-Have Skills
- Experience in luxury hospitality or private club environments.
- CPR/First Aid certification
- Bilingual or multilingual abilities
Salary : $18 - $22