Information Technology Support Technician

At Balance Staffing, we're obsessed with your success!

The IT Support Technician (LMS/WMS focus) supports warehouse and logistics systems by installing, maintaining, and troubleshooting hardware and software used in daily operations. This role ensures system availability, supports end users, and assists with data accuracy and system performance within the warehouse and manufacturing environment.

Key Responsibilities

• Support and troubleshoot LMS and WMS applications used in warehouse operations.
• Install, configure, and maintain desktop systems and peripheral devices, including Zebra printers.
• Provide technical support for hardware and software issues related to warehouse systems.
• Use SQL to support basic data queries, reporting, and troubleshooting activities.
• Assist in resolving system issues impacting logistics, inventory, or manufacturing operations.
• Support system upgrades, patches, and configuration changes.
• Document issues, solutions, and system changes following internal procedures.
• Participate in shift rotations and provide overtime support as required.

Experience

• 1–3 years of experience supporting hardware and software installation and troubleshooting (desktops, Zebra printers).
• SQL experience required.
• 1–3 years of experience in IT engineering or systems engineering preferred.
• Strong problem-solving skills and ability to work flexible shifts and overtime.

Education

• Associate Degree (Technician level) in Computer Science or Information Technology required.
• In lieu of degree, 4 years of job experience in IT engineering or systems engineering may be considered for promotion to IDL.

Skills

• Understanding of warehouse or logistics systems (LMS/WMS).
• Ability to troubleshoot technical issues in a fast-paced operational environment.
• Strong communication and customer-support skills.
• Ability to work independently and as part of a team.

Essential Functions (ADA & Workers’ Comp Ready)

• Server rack warehouse and logistics environment.
• Requires standing/walking in warehouse areas and occasional lifting of up to 30 lbs.
• Frequent use of computer systems, handheld scanners, and warehouse technology.
• Ability to sit or stand for extended periods while working on IT equipment.
• Ability to access plant floors and data centers, including climbing ladders or kneeling to connect hardware.
• Clear verbal and written communication to support troubleshooting and documentation.

Note: This job description reflects essential functions, it does not prescribe or restrict the number or types of tasks that may be assigned or reassigned during the conduct of business

Work Environment:

• Be able to move/drive to different sites in El Paso to support operations.
• Climate-controlled warehouse/assembly facility
• Frequent interaction with production lines and warehouse areas
• Frequent walking, lifting (up to 50 lbs.), and interaction with warehouse and production teams

Balance Staffing is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other characteristic protected by federal or state law.