What are the responsibilities and job description for the Service Coordinator position at Bakers' Signs & Manufacturing, llc?
Bakers’ Signs is in need of a Full Time Service Coordinator to join our award-winning team!
At Bakers Signs, the Service Coordinator oversees and facilitates all sign and lighting service operations for clients. Core responsibilities include evaluating client needs, coordinating schedules, maintaining detailed records, ensuring clear communication, and driving the timely and efficient delivery of services.
Key Responsibilities
· Drafting and managing custom quotes for clients
· Receiving and prioritizing all incoming service calls
· Overseeing and maintaining 8 client portals with high standards and regular updates
· Managing billing processes, including invoicing, follow-ups, and dispute resolution
· Scheduling, coordinating, and providing daily support for field crews
· Sourcing materials and clarifying incomplete or unclear work orders
· Managing all scheduling requests and resolving conflicts across teams
· Procuring approximately 80% of service-related materials and supplies
· On-boarding new clients and developing streamlined service processes
· Updating work-in-progress (WIP) reports and tracking job status to ensure timely completion
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person