What are the responsibilities and job description for the Professional Career Advisor (990) position at BakerRipley?
POSITION OVERVIEW
The Career Advisors support visitor requests by answering the phone, interacting face to face, by email, live chat or social media. Staff will make sure customers are greeted professionally, listened to carefully, treated respectfully, and assisted promptly throughout their visit. Staff responds to the request and/or connects the individual to the services, resources, knowledge, and expertise of Workforce Solutions staff. Staff may suggest using staff assisted resources such as workshops, to help the customer get a job, keep a job or get a better job.
Expected Positive Outcomes
Benchmark Job
x
Remote Work Eligible
Essential Functions
Essential Function
Delivers prompt services in a timely, friendly, and consistent manner.
Interacts with customers in a friendly manner, making eye contact, listening to customer requests, and offering help to customers
Serves as an advocate for the customer in accessing the needed service
Exhibits knowledge when providing information about service, jobs, labor market information, office resources, community resources and use of resources, material and equipment.
Manages Customers In Their Career Exploration, Including:
Leverage external and system resources to achieve the most effective outcomes.
Advocates for the customer and provides other resources and contacts, when Workforce Solutions cannot meet the customer’s needs.
Provide ongoing communication to ensure customer’s needs are met and maintains contact with the individual to coach and support, to recognize benchmarks, and to achieve goals.
Helps customers access other services and resources they may want or need, including Workforce Solutions’ financial aid.
Essential Functions
Essential Function
Facilitate career events, presentations, and workshops associated with resume writing, interviewing skills, networking, and industry research
Additional Responsibilities
Required for All Jobs
Performs other duties as assigned
Complies with all policies and standards
Qualifications
PREFERRED/ REQUIRED QUALIFICATIONS
Education
Education Level
Education Details
Required/ Preferred
Bachelor's
Degree
OR at least six months of experience and transferrable skills may be substituted for each 15 hours of college credit up to two years OR four years of experience working at Workforce Solutions and a recommendation from current or most recent supervisor.
Preferred
Work Experience
Experience
Experience Details
Required/ Preferred
less than 1 year
Each 6 months of experience substitutes for 15 semester hours of college coursework
Knowledge, Skills And Abilities
KSAs
Proficiency
Strong interpersonal communication skills; knowledge of strengths-based interviewing techniques; communicate orally and in writing at a business level
Proficient in Microsoft Windows and Office Suites; familiar with and able to use computers; able to learn new software
Works well in teams, with customers and other staff (flexible, congenial and adaptable)
Experience assessing customers’ work experience, education/interests, and career goals
Comfortable discussing potential challenges to securing employment and providing professional advice and referrals
Able to read, understand, and apply policies and procedures
Able to effectively prioritize tasks, manage time, and stay organized
Experience with career management strategies and job search processes
Strong functional knowledge of business career paths
Design training materials, career development programs and workshops
Solicit and maintain relationships with potential employers to develop employment opportunities for customers
Utilize strong advising skills to critique customers’ resumes, as well as providing interviewing tips, and job search strategies
COMPUTER/ SYSTEMS/ SOFTWARE PROFICIENCY: MS Office Suite
LANGUAGE REQUIRED (Other Than English):
Licenses and Certifications
Licenses/Certifications
Licenses/Certification Details
Time Frame
Required/ Preferred
PHYSICAL DEMANDS/WORKING CONDITIONS
Physical Demands
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Demand
N/A
Rarely
Occasionally
Frequently
Constantly
Weight
Standing
Walking
Sitting
Lifting
Carrying
Pushing
Pulling
Climbing
Balancing
Stooping
Kneeling
Crouching
Crawling
Reaching
Handling
Grasping
Feeling
Talking
Hearing
Repetitive Motions
Eye/Hand/Foot Coordination
Working Environment
While performing the duties of this job, the associate is required to work within the selected working environments.
Working Condition
N/A
Rarely
Occasionally
Frequently
Constantly
Extreme cold
Extreme heat
Humid
Wet
Noise
Hazards
Temperature Change
Atmospheric Conditions
Vibration
BakerRipley is an equal opportunity employer/program. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any
status protected by federal, state, or local laws. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws. Auxiliary aids and services are available upon request for persons with disabilities.
The Career Advisors support visitor requests by answering the phone, interacting face to face, by email, live chat or social media. Staff will make sure customers are greeted professionally, listened to carefully, treated respectfully, and assisted promptly throughout their visit. Staff responds to the request and/or connects the individual to the services, resources, knowledge, and expertise of Workforce Solutions staff. Staff may suggest using staff assisted resources such as workshops, to help the customer get a job, keep a job or get a better job.
Expected Positive Outcomes
- Makes referrals to jobs and community resources on a weekly basis for all customers interacted with that week * Delivers prompt services in a timely, friendly, and consistent manner.
- Provides professional employment-related counseling and advice about local labor market information, career exploration tools, resources, and job search on a daily basis for no less than 10 customers a week
Benchmark Job
x
Remote Work Eligible
Essential Functions
Essential Function
Delivers prompt services in a timely, friendly, and consistent manner.
Interacts with customers in a friendly manner, making eye contact, listening to customer requests, and offering help to customers
Serves as an advocate for the customer in accessing the needed service
Exhibits knowledge when providing information about service, jobs, labor market information, office resources, community resources and use of resources, material and equipment.
Manages Customers In Their Career Exploration, Including:
- Developing a relationship with the customer
- Actively listen to determine customers’ employment-related wants and needs,
- Identifying skills and abilities,
- Evaluating their past work experience, as it relates to current goals
- Conducting thorough assessments to identify customers’ strengths and address challenges.
Leverage external and system resources to achieve the most effective outcomes.
Advocates for the customer and provides other resources and contacts, when Workforce Solutions cannot meet the customer’s needs.
Provide ongoing communication to ensure customer’s needs are met and maintains contact with the individual to coach and support, to recognize benchmarks, and to achieve goals.
Helps customers access other services and resources they may want or need, including Workforce Solutions’ financial aid.
Essential Functions
Essential Function
Facilitate career events, presentations, and workshops associated with resume writing, interviewing skills, networking, and industry research
Additional Responsibilities
Required for All Jobs
Performs other duties as assigned
Complies with all policies and standards
Qualifications
PREFERRED/ REQUIRED QUALIFICATIONS
Education
Education Level
Education Details
Required/ Preferred
Bachelor's
Degree
OR at least six months of experience and transferrable skills may be substituted for each 15 hours of college credit up to two years OR four years of experience working at Workforce Solutions and a recommendation from current or most recent supervisor.
Preferred
Work Experience
Experience
Experience Details
Required/ Preferred
less than 1 year
Each 6 months of experience substitutes for 15 semester hours of college coursework
Knowledge, Skills And Abilities
KSAs
Proficiency
Strong interpersonal communication skills; knowledge of strengths-based interviewing techniques; communicate orally and in writing at a business level
Proficient in Microsoft Windows and Office Suites; familiar with and able to use computers; able to learn new software
Works well in teams, with customers and other staff (flexible, congenial and adaptable)
Experience assessing customers’ work experience, education/interests, and career goals
Comfortable discussing potential challenges to securing employment and providing professional advice and referrals
Able to read, understand, and apply policies and procedures
Able to effectively prioritize tasks, manage time, and stay organized
Experience with career management strategies and job search processes
Strong functional knowledge of business career paths
Design training materials, career development programs and workshops
Solicit and maintain relationships with potential employers to develop employment opportunities for customers
Utilize strong advising skills to critique customers’ resumes, as well as providing interviewing tips, and job search strategies
COMPUTER/ SYSTEMS/ SOFTWARE PROFICIENCY: MS Office Suite
LANGUAGE REQUIRED (Other Than English):
Licenses and Certifications
Licenses/Certifications
Licenses/Certification Details
Time Frame
Required/ Preferred
PHYSICAL DEMANDS/WORKING CONDITIONS
Physical Demands
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Demand
N/A
Rarely
Occasionally
Frequently
Constantly
Weight
Standing
Walking
Sitting
Lifting
Carrying
Pushing
Pulling
Climbing
Balancing
Stooping
Kneeling
Crouching
Crawling
Reaching
Handling
Grasping
Feeling
Talking
Hearing
Repetitive Motions
Eye/Hand/Foot Coordination
Working Environment
While performing the duties of this job, the associate is required to work within the selected working environments.
Working Condition
N/A
Rarely
Occasionally
Frequently
Constantly
Extreme cold
Extreme heat
Humid
Wet
Noise
Hazards
Temperature Change
Atmospheric Conditions
Vibration
BakerRipley is an equal opportunity employer/program. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any
status protected by federal, state, or local laws. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws. Auxiliary aids and services are available upon request for persons with disabilities.