Operations Coordinator - Performance Management

The Operations Coordinator provides a wide variety of operations support to the programs within the Community Initiatives (CI) Division and serves as a critical member of the Performance Management within the Division. The position is responsible for ensuring that programs have the resources, training, and ongoing support to maintain compliance with applicable standards and regulations and to provide efficient and impactful services to our neighbors in alignment with annual targets and goals. This position will handle multiple assignments in a rapidly changing, fast paced environment.

Expected Positive Outcomes:

• Serves as subject matter expert for the division for Contract Management system and processes, client tracking system, and purchase ordering
• Create and maintain systems to sustain operational standards across the division
• Ensures that programs have the resources, training, and ongoing support to maintain compliance with applicable standards and regulations
• Communicates effectively in both written and oral forms with all levels of management, both internal and external to the agency
• Establish and maintain positive working relationships with internal departments

Core Responsibilities:

• Manages the development, routing, renewal and execution of division contracts, agreements, and MOUs
• Leads the annual policy updates and creation of CI process maps
• Serves as the primary liaison between the division and support service departments such as Marketing, Accounting, Procurement, and Contracts departments
• Serves as the lead trainer for the division; ensures staff are in compliance with all required trainings through tracking, scheduling of trainings, and ongoing support
• Provides support for division meetings and special events, including but not limited to scheduling, set up and breakdown, purchasing supplies and materials, and registration
• Coordinates requests for agency pcards, cell phones, IT equipment, and system access and maintains detailed and accurate records of such
• Assists with the ongoing maintenance of Salesforce database; sets up new users, archive duplicate and incorrect records, and runs reports
• Provides administrative support to division leadership as needed
• Support in collecting data and information for monthly reporting as needed
• Serves as support staff for special projects and direct assistance opportunities as needed
• Performs other duties as assigned

Experience

• 2 - 5 years: Administrative Support
• 2 - 5 years: Providing Training to staff members
• 2 - 5 years: Contract Management, Client Tracking Systems, and Purchase Orders
• 2 - 5 years: Process Map creation

Education

• High School or better

• Bachelors or better

Licenses & Certifications

• Driver's License
• Adult CPR
• First Aid

Skills

• Writing
• Oral Communication
• Project Management
• Training
• Presenting
• Microsoft Office

Behaviors

• Functional Expert: Considered a thought leader on a subject
• Enthusiastic: Shows intense and eager enjoyment and interest
• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)