What are the responsibilities and job description for the Intake Eligibility Specialist (970) position at BAKERRIPLEY?
Ensure compliance with Workforce Solutions contractual obligations, policies, and procedures for child care intake and eligibility. Interacts with customers and child care providers to determine their needs and provide Workforce Solutions customers with child care services and information, including determining eligibility and enrolling customers in eligible child care providers.
Essential Functions
Establishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner.
Determines customer eligibility by reviewing the customer documentation for completeness and accuracy.
Performs mathematical calculations to determine the parent’s share of cost. Enter all data into The Texas Child Care Connection system (TX3C) in a timely and accurate manner.
Enters data into databases as directed including the Financial Aid Communication System (FACS).
Maintains accurate customer files in specific order and completeness.
Takes immediate action to address and resolve customer and provider complaints Documents all contact with customers and providers including but not limited to phone calls, email and in person.
Required for All Jobs
• Performs other duties as assigned
• Complies with all policies and standards
Education Details
Bachelor's Degree from four-year college or university preferred.
BakerRipley is an equal opportunity employer/program. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any status protected by federal, state, or local laws. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws. Auxiliary aids and services are available upon request for persons with disabilities.