What are the responsibilities and job description for the Employment & Human Services Associate (1980) position at BAKERRIPLEY?
BakerRipley team members impact the lives of more than 500 000 people every year through our community development work, which has inspired and supported our Neighbors for more than a century.
We believe our neighborhoods are bridges to opportunity, that people can transform communities, and that everyone has something to contribute.
Our unique backgrounds and experiences help us deliver innovative support to uplift our Neighbors. As one of the largest nonprofits in Texas, our success is fueled by our Mission: Connecting Neighbors and communities to resources, education, and opportunity.
Qualifications:The Employment and Human Services Associate plays a critical role in supporting the Reemployment Services and Eligibility Assessment (RESEA) program by interviewing unemployment insurance claimants, verifying eligibility, and connecting individuals to workforce services. This position ensures compliance with program requirements while guiding participants through reemployment planning and job search strategies. The role requires strong interpersonal skills, attention to detail, and the ability to manage caseloads efficiently within a dynamic workforce development setting.
Key Responsibilities
- Conduct structured interviews with RESEA participants to gather employment history, eligibility information, and career goals
- Review unemployment insurance status and ensure participants meet RESEA program requirements
- Explain program services and expectations clearly to participants, including timelines and compliance standards
- Assist customers in developing individualized employment plans (IEPs), identifying short- and long-term career goals
- Refer participants to appropriate services, including workshops, job search assistance, training opportunities, or supportive services
- Maintain accurate and timely documentation in case files and workforce systems (e.g., WorkInTexas.com)
- Monitor progress, provide follow-up, and issue reminders to ensure continued engagement and compliance
- Collaborate with Workforce Solutions staff to align services and provide wraparound support
- Generate required reports and track outcomes for program performance and auditing purposes
- Support administrative functions as needed to ensure effective and efficient service delivery