Director of Community Development and Engagement (2710)

Position Overview

The Director of Community Development and Engagement leads BakerRipley’s One Front Door initiative which will ensure Community Centers are the connective infrastructure that links Neighbors to the full breadth of BakerRipley's programs, community partners, and opportunities for advancement

The Director ensures community centers serve as integrated hubs where neighbors can seamlessly access high-quality programs, services, and partnerships that advance BakerRipley's mission. This position oversees the operational systems, leadership teams, and cross-functional partnerships that ensure exceptional customer service and effectively support the delivery of BakerRipley programs and services through Community Centers.

Key Responsibilities

• Lead the operational integration of agency programs within Community Centers by collaborating with agency leadership to ensure programs, One Front Door teams, and operational staff effectively support program delivery across the organization.
• Leads the operational strategies, staff, and systems that strengthen community engagement, improve the neighbor's experience, and maximize access to agency resources. 
• Develop and manage program budgets, contracts, reporting requirements, and performance goals.
• Foster a collaborative, customer-focused culture that reflects BakerRipley's mission, values, and commitment to exceptional neighbor service.
• Promote and ensure collaboration happens across BakerRipley programs.
• Monitor operational performance and implement process improvements that increase access to services, strengthen operational effectiveness, and maximize community impact.
• Utilize data, community feedback, and operational trends to inform strategic planning and decision-making.
• Establish and maintain strategic partnerships with community organizations, educational institutions, corporations, non-profits, government agencies, and other stakeholders to expand programs and services.
• Represent BakerRipley in community meetings, collaborative initiatives, and external partnerships as assigned.
• Ensure compliance with agency policies, contractual requirements, safety standards, and applicable regulations.

Education

• Bachelor’s degree in a related field or equivalent combination of education and experience

Experience

• 5 Years in Program Management
• Experience in program, project, or community-based leadership roles
• Experience developing and managing budgets and providing sound financial management
• Demonstrated experience implementing new programs, processes, or initiatives from design through full execution

Knowledge, Skills, and Abilities

• Strong relationship-building and stakeholder management skills across multiple teams and levels
• Proven ability to lead change and gain buy‑in for new initiatives in complex environments
• Ability to balance big-picture strategy with close attention to operational and data details
• Excellent verbal and written communication skills, with the ability to influence without formal authority
• Proficiency with CRM or case management systems

Languages

• English required
• Bilingual in English/Spanish preferred