Customer Service Coordinator (1751)

Position Summary

As the first point of contact for Workforce Solutions Gulf Coast customers, the

Service Coordinator plays a key role in ensuring a seamless and supportive

experience for customers entering the Workforce Solutions career office and

utilizing the resource room. Positioned at both the office entry and within the

resource area, the Service Coordinator helps customers navigate available

services, use self-service technology, and access tools for job search and career

exploration. This role contributes to overall service flow, technology access, and

customer readiness by maintaining an organized environment and providing

hands-on guidance.

Key Responsibilities

• Greet and direct customers upon entry, identifying service needs and
  
  

assisting with navigation of the career office.

• Provide resource room support, helping customers use computers, printers,
  
  

scanners, and workforce tools (e.g., WorkInTexas.com).

• Assist with resume printing, job application processes, and accessing labor
  
  

market information.

• Ensure proper customer check-in and documentation in systems such as
  
  

WorkInTexas.com.

• Distribute program brochures, forms, and materials related to workforce
  
  

programs, orientations, and events.

• Maintain the functionality and cleanliness of resource room equipment and
  
  

materials.

• Monitor customer flow and technology use, offering assistance to ensure
  
  

meaningful participation in self-service activities.

• Collaborate with Career Office staff to support appointments, workshops,
  
  

and referrals.

• Document customer interactions accurately to maintain data integrity and
  
  

compliance with service requirements.

• Assist with logistics and setup for in-office events, orientations, or hiring
  
  

fairs as needed.

Qualifications

Preferred Qualifications:

• High school diploma or GED required; associate degree preferred.
• One year of experience in customer service, administrative support, or help
  
  

desk role, preferably in a workforce development or public service

environment.

• Familiarity with computers, common web-based applications, and office
  
  

equipment.

• Ability to communicate clearly and effectively with diverse populations.
• Strong problem-solving, multitasking, and interpersonal skills