Career Office Supervisor (1053)

Position Summary

The Supervisor of Career & Training Services provides day-to-day supervision, coaching, and

operational coordination for Professional Career Advisors, Education & Training Specialists, and

Case Management Specialists.

This role ensures consistent, high-quality delivery of career advising, training plan development,

job matching, assessments, and follow-up services. The Supervisor supports staff in meeting

performance expectations, maintaining accurate documentation, and providing customercentered

workforce services.

Managers and supervisors are responsible for guiding their teams to achieve Workforce

Solutions’ strategic goals through leadership, accountability, and innovation. They will model

these priorities by setting clear expectations, monitoring performance benchmarks, and fostering

a culture of collaboration and continuous improvement.

Key Responsibilities

Staff Supervision & Coaching

• Provide daily supervision, guidance, and coaching to Career Advisors, Training
  
  

Specialists, and Case Managers.

• Monitor staff workloads, customer caseloads, and service distribution.
• Conduct regular case reviews, observations, and quality checks of customer plans,
  
  

assessments, and monthly follow-up documentation.

Service Delivery Quality

• Ensure advisors provide accurate labor market information, career exploration, digital
  
  

resource navigation, and job search coaching

• Ensure Training Specialists administer assessments, evaluate education readiness, and
  
  

maintain current knowledge of provider networks, program costs, schedules, and

financial aid resources

Ensure Case Managers perform timely monthly contacts, update customer outcomes, and

coordinate wraparound and community referrals as needed

Performance Monitoring

• Track team performance against contractual goals such as job placements, training
  
  

completion, retention, credentials, and MSG.

• Provide real-time coaching and corrective action to address gaps in performance or
  
  

compliance.

• Support staff in meeting documentation standards in MIS systems.
  
  

Training & Development

• Assist in onboarding new employees and delivering ongoing training related to career
  
  

pathways, advising tools, MIS data entry, labor market use, financial aid literacy, and

community resources.

• Maintain awareness of policy changes and ensure staff remain aligned with standard
  
  

operating procedures.

Qualifications

Bachelor’s degree in a related field OR equivalent combination of education and work

experience.

• Three years of experience in career advising, training planning, case management,
  
  

student services, counseling, or workforce development.

• Prior lead, senior, or supervisory experience preferred.
• Strong communication, coaching, and analytical skills.
• Ability to work effectively with diverse customer populations.
• Demonstrated ability to maintain accurate records and ensure quality control.
• Knowledge of WIOA programs, labor market information, and training provider
  
  

networks is preferred.