Commercial Insurance Account Manager

At BakerHopp we believe that insurance should be more than a policy—it should be a partnership. For over 100 years, we’ve helped businesses of all sizes safeguard their operations with strategic, personalized insurance solutions. Our team is made up of passionate professionals who thrive in a collaborative, team based environment.

We are currently seeking a Commercial Insurance Account Manager who is detail-oriented, customer-focused, and knowledgeable in commercial lines insurance. In this role, you’ll serve as the primary point of contact for a designated, middle market sized, book of business, delivering extra-ordinary service while managing renewals, policy changes, and day-to-day account servicing needs.

This position plays a key role in client retention and satisfaction through the relationships you will build with the clients, partner insurance carriers and your teammates.

ACCOUNT MANAGMENT RESPONSIBILITIES:

·        Primary contact for client service.

·        Attend client meetings as requested.

·        Manage annual renewal process including: obtain and negotiate renewal quotes. prepare proposal, bind coverage and update EPIC

·        Remarket renewal if necessary.

·        Experience modification analysis (using ModMaster) by request.

·        Final review of processed policies.

·        Insured contract review.

·        Manage non-pay notices and process finalized cancellations.

·        Invoice agency bill policies and endorsements.

·        Follow up calls to carriers and insureds for information requests.

·        Maintain knowledge of markets.

·        Cross sell additional lines of coverage when appropriate.

·        Obtain change information from insured, request endorsements, update EPIC and send confirmation to

insured as needed.

·        Check and process audits – as needed.

·        Back-up departmental teammates.

·        Create Renewal Questionnaire, send to insured and follow up – as needed.

·        Order loss runs and experience mods for renewals – as needed.

·        Prepare replacement cost estimator reports – as needed.

·        Prepare renewal submission to incumbent carrier – as needed.

·        Policy processing – as needed.

·        Issue certificates – as needed.

·        Report claims to carriers and manage claim process to resolution – as needed

*“As needed” refers to account coordinator responsibilities, however, account managers are required to be able to perform these duties when needed.

 NEW BUSINESS DEVELOPMENT RESPONSIBILITIES:

·        Complete professional, agency standard new business submissions to carriers and agree to need by dates

and other expectations from producers.

·        Submit and follow up with carriers as to status of quotes, communicate with producers regarding additional info needed and status of account.

·        Responsible for rating of new and remarketed business and negotiate pricing, terms and conditions.

·        Prepare proposals, deliver to Producers and attend new business meetings when requested.

·        Bind new business with the carriers and follow New Business Binding Checklist.

·        Attend internal and external assigned carrier meetings, maintain assigned carrier Agency Library file and

provide input to Director of Client Service, CEO and Producers about new opportunities in the marketplace.

·        Build and maintain excellent relationships with carriers based on trust and mutual production goals.

·        Responsible for updating and maintaining commercial lines new business report for your assigned book of

business and new business opportunities.

Qualifications:

·        Valid Property & Casualty License.

·        5 years’ commercial lines experience.

·        CISR, CIC, CRM or CPCU designation preferred.

·        Excellent oral and written communication skills

·        EPIC, CSR24 and Indio experience preferred but not required