What are the responsibilities and job description for the Outside Sales Representative position at Baker Roofing Company?
About Baker Home Exteriors
Baker Home Exteriors is the residential division of Baker Roofing Company, protecting and improving homes since 1915. We operate across four markets (Raleigh, Charleston, Asheville, and Greensboro), we are family-led and 100% employee-owned, and we have put on more than 25,000 roofs in the last decade with a 4.9-star average across thousands of reviews. Every person here has a real stake in doing right by the homeowner, and it shows in the work.
We are a customer-centric organization, and our motto says it best: Always Good Work. Here, what you put in is what you get back. The consultants who show up with a positive attitude, learn our process, and take care of the customer are the ones who build real income and a real career with us.
We are looking for a driven, people-first Exterior Consultant to guide homeowners through one of the biggest decisions they will make for their home.
The Role
This is a face-to-face, field sales role. You will work in residential neighborhoods, meet homeowners where they live, create your own opportunities alongside company-provided leads, and follow a proven sales process from the first conversation to a signed agreement. You are selling roofing products and services, but the job is really about people: listening closely, learning what matters most to each homeowner, and giving them clear options so they can make a confident decision.
The best consultants here are active listeners first and closers second. You will assess each homeowner's needs, provide honest recommendations, and support the customer through every step of their journey with Baker, from the first visit through the completed project. You may also work with multi-family property managers on townhome, condo, and apartment communities, so professionalism and business acumen matter as much as warmth. A positive attitude is a must, and strong communication and consistent follow-up are what turn a good month into a great one.
New to roofing? No problem. We will teach you the products, the process, and the Baker way of doing the work. We hire for attitude, drive, and the ability to connect with people, and we train the rest.
What You'll Do
The statements herein are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Baker Roofing Company is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you need special assistance or accommodation in applying for employment at Baker Roofing Company, please contact our Recruiting department at 919-828-2975 or [email protected].
EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor
Baker Home Exteriors is the residential division of Baker Roofing Company, protecting and improving homes since 1915. We operate across four markets (Raleigh, Charleston, Asheville, and Greensboro), we are family-led and 100% employee-owned, and we have put on more than 25,000 roofs in the last decade with a 4.9-star average across thousands of reviews. Every person here has a real stake in doing right by the homeowner, and it shows in the work.
We are a customer-centric organization, and our motto says it best: Always Good Work. Here, what you put in is what you get back. The consultants who show up with a positive attitude, learn our process, and take care of the customer are the ones who build real income and a real career with us.
We are looking for a driven, people-first Exterior Consultant to guide homeowners through one of the biggest decisions they will make for their home.
The Role
This is a face-to-face, field sales role. You will work in residential neighborhoods, meet homeowners where they live, create your own opportunities alongside company-provided leads, and follow a proven sales process from the first conversation to a signed agreement. You are selling roofing products and services, but the job is really about people: listening closely, learning what matters most to each homeowner, and giving them clear options so they can make a confident decision.
The best consultants here are active listeners first and closers second. You will assess each homeowner's needs, provide honest recommendations, and support the customer through every step of their journey with Baker, from the first visit through the completed project. You may also work with multi-family property managers on townhome, condo, and apartment communities, so professionalism and business acumen matter as much as warmth. A positive attitude is a must, and strong communication and consistent follow-up are what turn a good month into a great one.
New to roofing? No problem. We will teach you the products, the process, and the Baker way of doing the work. We hire for attitude, drive, and the ability to connect with people, and we train the rest.
What You'll Do
- Work your assigned residential neighborhoods and run scheduled in-home appointments, meeting homeowners face-to-face
- Build your own pipeline through referrals, past-customer outreach, and meeting neighbors around active Baker jobs in your territory
- Follow a proven sales process from the first conversation through a signed agreement
- Listen closely to understand each homeowner's needs, then provide honest recommendations and clear options
- Inspect, measure, and evaluate roofs and exteriors, documenting conditions with CompanyCam
- Present pricing and financing options, and close the sale, often on the first visit
- Handle single-family homes and multi-family communities, partnering with property managers where needed
- Support customers through the full journey, from first visit to completed project, with strong follow-up
- Keep every detail accurate in the CRM (Customer Relationship Management system)
- Positive and people-first. A genuinely positive attitude is a must, and you enjoy meeting new people and earning their trust.
- An active listener. You lead with listening, learn what is best for each customer, and present options rather than pressure.
- Driven by performance. You are competitive, self-motivated, and energized by a role where effort and results drive your income.
- A hunter. You create opportunities rather than waiting for them, and you treat your territory like your own business.
- A strong communicator. You communicate clearly, follow up consistently, and never leave a customer wondering where things stand.
- Professional with business acumen. You carry yourself well with homeowners and with multi-family property managers alike.
- Coachable. You take feedback well and want to learn the industry and get better every week.
- Many of our top performers come from car sales, retail sales, inside sales, door-to-door, or other commission-based roles where results directly drive income
- Prior sales experience preferred, with a track record of hitting goals and experience generating your own leads; the right attitude and work ethic can outweigh the resume
- Comfortable presenting in person and closing in the home
- Comfortable with a laptop, mobile device, and tablet; Customer Relationship Management Systems, CompanyCam, and Microsoft Outlook, Word, and Excel
- Valid driver's license, clean driving record, and reliable transportation
- High school diploma or equivalent (some college a plus)
- Professional appearance and a customer-first mindset
- Base plus uncapped commission, so your income grows with your performance
- Employee ownership: when Baker wins, you win, because you are an owner too
- A stable, family-led company with more than 100 years of doing “Always Good Work”
- Competitive pay and a full benefits package: medical, dental, and vision, plus 401(k) matching, ESOP, and paid time off
- Weekly pay, plus on-the-job training, coaching, and real career and leadership growth
- A role where your work matters and has a direct impact on someone's home and peace of mind
- Field-based role in residential neighborhoods and at job sites, largely outdoors and on your feet
- Removing a ladder from a vehicle, setting it up, and climbing to safely access roofs when applicable
- Ability to climb, lift, balance, walk, kneel, and carry items weighing 50 pounds regularly
- Ability to climb on roofs to check conditions
- Exposure to varying conditions, from heat in excess of 90 degrees to cold in the teens, along with rain
- Some evening and Saturday appointments, based on homeowner availability
The statements herein are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Baker Roofing Company is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you need special assistance or accommodation in applying for employment at Baker Roofing Company, please contact our Recruiting department at 919-828-2975 or [email protected].
EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor
- Principals only. Recruiters, please don't contact this job poster.