Technical Support Engineer

Primary Responsibilities:

The purpose of the Technical Support Engineer position at Baker Hill Solutions is to provide Tier 2 support to our external clients in a high energy, fast paced, and team-oriented environment. The primary responsibilities of this role are to analyze and resolve client-facing production issues. Additionally, this role can be a full-stack software developer playing a pivotal role in the fixing of simple to complex bugs of the system. As a core member of this team, you work closely with functional counterparts across the organization to resolve client’s issues, understand complex business requirements, and build cutting-edge solutions following the robust development process. Or this role can be a highly skilled person understanding Banking and how the Baker Hill solutions solve the client’s needs. Ideally, the role will have strong technical skills working with the technology stack that Baker Hill solutions utilize.Overall, an ideal candidate will thrive using their technical and problem-solving skills to work efficiently, accurately, and courteously with team members and clients to offer the best possible solutions in a timely manner.

Essential Functions/Job Duties:

• Provide answers and resolves problems for clients via phone, email, or online for Baker Hill software products; including testing, troubleshooting, and implementing necessary configuration changes and updates.
• Partners with clients to provide insight, analysis, and solutions to business problems.
• Actively collaborate with other team members and develops strong working relationships with clients, service/sales team, and other key stakeholders.
• Manage multiple priorities daily from both external and internal clients in a professional and timely manner. Monitor accuracy and completeness of all assigned tasks.
• Facilitate the transfer of technical information to potentially non-technical clients.
• Design and develop high-performance and impactful software to solve complex business problems.
• Deliver highly functional systems and tools to support our financial SaaS platforms.
• Identify and improve the efficiency, scalability, operability, and security of systems. Participate in design and code reviews.
• Communicate complex technical concepts concisely to non-technical counterparts.
• Adopt, embrace, and promote agile, waterfall, and test-driven software development practices.
• Reviews project proposals, evaluates alternatives, provides estimates and makes recommendations.
• Analyzes program performance during execution while using various programming languages and techniques.
• Identify potential process improvement areas and suggest options and recommends approaches.

Skills/Qualifications:

•  2-3 Software development, specifically web applications
• Strong C#, .NET, AZURE, SQL, RDMS, ETL, SSIS, MVC, OO Principles, HTML, CSS, and JQuery 
• Strong knowledge of sound development practices - ability to communicate these to non-technical audience 
• Excellent problem solving, analytical skills, and debugging skills 
• Strong time management skills – ability to work on multiple projects in same time frame. 
• Strong willingness to collaborate and work with a team 
• Strong knowledge of Waterfall and Agile Methodologies 
• Demonstrate proficiency with AI tools such as Co-Pilot and/or ChatGPT, leveraging them proactively to streamline workflows and enhance task efficiency
• Willingness to mentor/train less experienced associates
• Knowledge of SCM systems and best practices
• Knowledge of Continues Integration Platform 
• Experience with Business Objects is a plus 
• Experience with HIPA or PCI Security Practices is a plus 
• Strong CS fundamentals, including proficiency in algorithms, data structures, and OOP 
• Solid understanding of RDBMS technologies and SQL 
• Experience with REST based APIs design (XML, JSON, etc.) 
• Ability to work independently as well as in teams, in a fast-paced environment
• Strong knowledge of multiple department applications, subsystems and functions. 
• Strong oral and written communication skills.
• Strong problem solving and analytical skills. 
• Critical qualities to success in this position includes: self-starter, leader, takes initiative, independent worker, believes in continuous learning; and has special attention to detail. 
• Strong organizational skills 
• Banking industry knowledge preferred.

Education:

 BS/BA Computer Science, Mathematics, or other related degrees Preferred

This position requires regular onsite work at our Carmel, Indiana office. Candidates must be able to commute to and work from this location as part of their role.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or reassign duties and responsibilities to this position at any time as business needs evolve.